Excellent communication Skills written & verbal
Positive customer interaction and result oriented
Troubleshooting skills - Windows XP, Outlook, Laptop related issues, Internet Issues, Wireless / Bluetooth issues, Data Card issues
Knowledge of blackberry mail configuration and troubleshooting
Escalation Management
Excellent communication and organizational skills
At-least one year experience in international BPO in technical process (Specially in Laptop support added advantage)
Understanding of Microsoft Windows systems and network security concepts
Comfortable in working in rotational shifts
Good in analyzing root cause and providing the resolution
Knowledge on corporate banking products, web-based electronic banking platforms and H2H solution.
A good understanding of in-country banking systems, account and liquidity structures as well as payment delivery systems would be an added advantage.
Excellent presentation, communication, problem solving skills and a team player.
A proactive learner and self-starter seeking continuous improvement in all job-related aspects.
Demo Data

📌 Network Onsite Support (Melbourne)
🏢 RippleHire
📍 Melbourne