Job Description
Support the sales and service operations behind Australia's largest not-for-profit prize home lottery.
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01st September, ****
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Sales & Service Coordinator - Lotteries
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Located at RSL Queensland's ANZAC House in Fortitude Valley, You'll help deliver great customer experiences while supporting the revenue that funds services for veterans and their families.
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At RSL Queensland, our Dream Home Art Union lottery helps fund vital services that support veterans, current serving Defence members and their families. As a Sales & Service Coordinator, you'll play an important role in supporting the day-to-day operations of our sales and service channels, helping drive sales performance, customer outcomes and compliance standards.
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Working closely with internal teams, external partners and service providers, you'll monitor performance, coordinate reporting, support quality assurance activities and identify opportunities to improve processes and customer experiences.
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This is an opportunity to join a purpose-driven organisation where your work directly contributes to supporting Queensland's veteran community.
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Whatyou'lldo
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Support the performance of sales and service channels through reporting and operational coordination
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Monitor vendor performance and quality outcomes against agreed standards
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Assistwith quality assurance and compliance activities across sales and service channels
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Build strong relationships with internal
stakeholders,vendorsand
service providers
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Support campaign reporting and sales performance analysis
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Assistwith invoice processing and financial administration activities
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Identifyopportunities
to improve operational processes and efficiencies
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Help ensure excellent customer experiences are delivered across all touchpoints
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01st September, ****
n




Sales & Service Coordinator - Lotteries
n
Located at RSL Queensland's ANZAC House in Fortitude Valley, You'll help deliver great customer experiences while supporting the revenue that funds services for veterans and their families.
n
At RSL Queensland, our Dream Home Art Union lottery helps fund vital services that support veterans, current serving Defence members and their families. As a Sales & Service Coordinator, you'll play an important role in supporting the day-to-day operations of our sales and service channels, helping drive sales performance, customer outcomes and compliance standards.
n
Working closely with internal teams, external partners and service providers, you'll monitor performance, coordinate reporting, support quality assurance activities and identify opportunities to improve processes and customer experiences.
n
This is an opportunity to join a purpose-driven organisation where your work directly contributes to supporting Queensland's veteran community.
n
Whatyou'lldo
n
n
Support the performance of sales and service channels through reporting and operational coordination
n
Monitor vendor performance and quality outcomes against agreed
standardsAssistwith
quality assurance and compliance activities across sales and service channels
n
Build strong relationships with internal
stakeholders,vendorsand
service providers
n
Support campaign reporting and sales performance analysis
n




Assistwith invoice processing and financial administration activities
n
Identifyopportunities
to improve operational processes and efficiencies
n
Help ensure excellent customer experiences are delivered across all touchpoints
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About you
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You'rean organised and proactive coordinator who enjoys working with
people,processesand
data to achieve great outcomes.
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You'llbring:
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Experience in sales operations, customer service, contact
centre,administrationor
a similar coordination role
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Strong organisational skills and attention to detail
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Experience preparing reports and working with data to support decision-making
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Well-developed stakeholder engagement and relationship management skills
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The ability to manage competing priorities in a fast-paced environment
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Solid problem-solving and continuous improvement mindset
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Confidence working independently and collaboratively as part of a team
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Intermediate Microsoft Office skills, particularly Excel
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Experience working with vendors, contact centres, quality assurance processes or compliance frameworks will be highly regarded.
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Why join us?
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Help support Australia's largest not-for-profit prize home lottery
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Join a collaborative and supportive team environment
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Contribute to meaningful work that supports veterans and their families
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Develop your skills across sales
operations,reportingand
stakeholder management
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Be part of a purpose-driven organisation making a genuine difference
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At RSL Queensland, our mission is to provide care, commemoration and camaraderie to veterans and their families. Ifyou'relooking for a role where operational excellence and purpose come together,we'dlove to hear from you.

📌 Sales & Service Coordinator (Queensland)
🏢 Rsl Queensland
📍 Queensland