Job Description
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Provide responsive helpdesk support to head office and retail stores
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Support and troubleshoot laptops, desktops, mobile devices and peripherals
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Provide remote support to stores across POS, connectivity and hardware
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Manage user accounts using Active Directory and Microsoft 365 in line with IT processes
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Maintain asset registers and manage device lifecycles
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Monitor and respond to alerts via RMM and security systems
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Assist with network troubleshooting across store WAN/LAN environments
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Support backup monitoring and vendor coordination
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Configure and deploy IT equipment for new starters and store rollouts
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Assist with IT projects including system upgrades and migrations
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Travel to stores in Victoria and interstate when required
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Deliver Level 1/2 IT support across the Support Office and national retail network, reporting to the IT Operations Manager
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Requirements
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1–2 years of experience in IT support or service desk environments
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Strong troubleshooting skills across Windows environments, macOS and Microsoft 365
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Experience supporting distributed sites or multi-location businesses
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Comfortable working full time in the Cremorne office
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Highly regarded: experience working in a retail setting
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Highly regarded: exposure to Point of Sale (POS) systems
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Highly regarded: experience with ERP systems, specifically in fashion retail
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Highly regarded: familiarity with cyber security platforms such as Darktrace and CrowdStrike
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Highly regarded:



experience with endpoint management/RMM tools such as NinjaOne
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Highly regarded: understanding of networking concepts such as WAN, LAN and SD-WAN
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Practical and calm under pressure
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Clear communication with non-technical users
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Ability to take ownership of issues through to resolution
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Comfortable working independently and contributing to a collaborative IT team
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Core Competencies
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Demonstrates expertise in providing Level 1/2 IT support, troubleshooting across Windows and macOS environments, and managing user accounts with Active Directory and Microsoft 365. Proficient in supporting retail environments, including Point of Sale systems and endpoint management tools.
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Highest-signal resume keywords
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IT Support Experience
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Troubleshooting Skills
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Active Directory Management
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Point Of Sale (POS) Systems
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Network Troubleshooting
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ATS Optimization Keywords
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Hard Skills
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Windows Support
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MacOS Support
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Microsoft 365
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Active Directory
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Network Concepts
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Endpoint Management
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RMM Tools
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Device Lifecycle Management
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System Upgrades
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Backup Monitoring
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Soft Skills
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Clear Communication
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Ownership
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Calm Under Pressure
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Independent Work
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Team Collaboration
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Industry Keywords
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Retail Environment
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Multi-Location Business
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Cremorne Office
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WAN
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LAN
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SD-WAN
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Tools & Technologies
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Darktrace
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CrowdStrike
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NinjaOne
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RMM Systems
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ERP Systems
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📌 It Support Officer (Tasmania)
🏢 Jobtailor
📍 Tasmania