Job Description
Nero Bathrooms International is looking for an Assistant Customer Service Manager to join our team in Carrum Downs, Victoria.
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This is a full-time position supporting the day-to-day operation of our customer service team. You will work closely with the Customer Service Manager and other departments to ensure customer enquiries, orders and issues are handled efficiently and professionally.
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Key responsibilities
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Respond to daily customer, trade and dealer enquiries via phone and email
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Assess warranty claims and aftersales cases
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Liaise with plumbers, installers and builders to diagnose reported issues
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Lodge service calls with local plumbers and coordinate replacement parts or unit replacements where required
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Arrange and dispatch replacement parts
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What we're looking for
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Previous experience in customer service, administration or a similar role
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Solid communication and interpersonal skills
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Good organisation and attention to detail
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Confident dealing with customers and resolving issues
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Able to manage multiple priorities in a busy environment
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Good computer and system skills
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A positive, reliable and hands-on approach
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Previous experience in the plumbing, building, wholesale or related industry would be an advantage
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Previous team leader or supervisory experience would be preferred, but is not essential
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About us
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Nero Bathrooms International is a growing Australian bathroom products business supplying customers across Australia and New Zealand.
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We offer a supportive working environment, on-the-job training and opportunities to grow within the business.
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Unlock job insights
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Hirer responsiveness Salary match Number of applicants
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Your application will include the following questions:
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Which of the following statements best describes your right to work in Australia?
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How much notice are you required to give your current employer?
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Do you have Complaint Handling experience?
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📌 Assistant Customer Service Manager (Victoria)
🏢 Nero bathrooms International
📍 Victoria