Job Description
Blackburn Kia, Nissan & GWM is looking for a motivated, customer-focused Service Coordinator to join our high-performing service department.
n
This is an opportunity to be part of a fast-paced, professional environment where customer experience, team culture, and performance all matter. We represent three leading automotive brands and take pride in delivering consistently strong results across customer satisfaction and retention.
n
About the Role
n
As a Service Coordinator, you will be the key link between our customers and workshop team, ensuring every interaction is smooth, transparent, and professional from booking through to vehicle collection.
n
You'll be part of a team that manages a high volume of vehicles daily, where organisation, communication, and attention to detail are critical to success.
n
Key Responsibilities
n
n
Welcoming customers and creating a positive first impression
n
Managing service bookings and daily workflow
n
Preparing and managing repair orders accurately
n
Liaising between technicians and customers regarding vehicle progress
n
Providing clear updates on timelines, work required, and outcomes
n
Ensuring customers understand the value of the work being completed
n
Assisting with invoicing and service documentation
n
Supporting the coordination of a busy, high-performing workshop
n
Identifying opportunities to improve customer experience and efficiency
n
n
What We're Looking For
n
n
Previous experience in an automotive service advisor, coordinator, or customer-facing role (preferred but not essential)
n
Strong communication skills and the ability to build trust with customers
n
Highly organised with the ability to manage multiple tasks at once
n
Comfortable working in a fast-paced, high-volume environment
n




Strong attention to detail and computer literacy
n
A positive attitude and willingness to learn
n
n
What We Offer
n
n
Market-competitive salary package with strong earning potential
n
A supportive, team-focused environment
n
Ongoing training and development
n
Clear opportunities for career progression within a national dealership group
n
The opportunity to be part of a high-performing service department that values results and customer experience
n
n
About Autopact
n
Blackburn Kia, Nissan & GWM is part of the Autopact Group, where excellence drives our 29 dealerships along the eastern seaboard, representing 37 of Australia's top vehicle brands.
n
Our overarching mission echoes through every interaction: "For everyone to Drive Away Happy, every time." This commitment isn't just for our customers; it extends to our dedicated employees, trusted suppliers, and everyone connected with our thriving automotive community.
n
At Autopact Group, diversity is celebrated and equal opportunities are provided to all. Join us in our commitment to creating a supportive and inclusive workplace where everyone can thrive.
n
If you're someone who takes pride in delivering a great customer experience and wants to be part of a team that operates at a high level, we'd love to hear from you.
n
Across our 35 dealerships along the eastern seaboard we represent 41 of the top vehicle brands in Australia, covering each of the volume, premium and luxury categories. We offer a range of services, including new and used vehicle sales, service, parts as well as vehicle finance and insurance.
n
Across our 35 dealerships along the eastern seaboard we represent 41 of the top vehicle brands in Australia, covering each of the volume, premium and luxury categories. We offer a range of services, including new and used vehicle sales, service, parts as well as vehicle finance and insurance.

📌 Service Advisor (Victoria)
🏢 Blackburn Kia, Nissan & GWM
📍 Victoria