Job Description
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Monday to Friday roster – enjoy your weekends
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Competitive salary + employee benefits
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Ongoing training and career development
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Supportive team culture with genuine growth opportunities
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About the Role
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As a Branch Administrator (Customer Service Coordinator), you'll play a key administrative role in supporting the day-to-day operations of the branch. Working closely with customers, drivers, suppliers and internal teams, you'll ensure hire contracts, scheduling and branch administration are managed accurately and efficiently.
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This is a fast-paced role suited to someone who enjoys organisation, multitasking and keeping things running smoothly behind the scenes.
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Key responsibilities include:
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Preparing and processing hire agreements, quotes and invoices
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Entering and maintaining accurate customer and equipment data
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Coordinating equipment deliveries, collections and transfers
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Managing branch administration and documentation
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Responding to customer enquiries via phone and email
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Scheduling work and liaising with drivers, suppliers and internal stakeholders
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Monitoring and updating hire records to ensure accuracy and compliance
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Supporting the branch team with general administrative and operational tasks
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What You'll Bring
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We're looking for a highly organised administrator who enjoys working in a busy workplace and takes pride in delivering accurate, timely support.
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You'll be successful if you have:
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Previous administration, coordination or customer support experience
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Robust organisational skills and attention to detail
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The ability to manage multiple tasks and competing priorities
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Confidence using computer systems and Microsoft Office applications
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Excellent written and verbal communication skills
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A proactive approach and willingness to learn
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The ability to build positive working relationships with internal and external stakeholders
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A strong commitment to workplace safety and following established processes
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Experience in equipment hire, transport, logistics or construction administration is advantageous but not essential. Full training will be provided
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What you'll get in return
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We provide our team with a wide range of perks and benefits, including:
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Development and career progression pathways
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Flexible working options available—let's discuss what works best for you
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Access to our employee discounts, benefits and wellbeing program
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Purchased additional leave program
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Novated leasing and salary sacrifice
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12 weeks Paid Parental Leave in addition to government parental leave scheme
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Volunteering opportunities through the Coates Foundation
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Looking for more reasons to join Coates?
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At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.
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We're proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.
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But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.
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Visit careers.coates.com to learn more about our values and opportunities.
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Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.
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Coates. Equipped for you.