Job Description
CLLIX Apartments and Hotels is an Australian hospitality provider that manages over 8,500 self-contained, contemporary apartments across more than 52 properties in Brisbane, the Gold Coast, the Sunshine Coast, Melbourne, and Adelaide, with continued growth planned across Australia and beyond.
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Bringing Australian hospitality to the world, CLLIX delivers stylish city and coastal stays through a seamless, tech-enabled experience, all with the CLLIX of a button. We bridge the gap between traditional apartments and hotels, offering the comfort and space of self-contained accommodation combined with professional hotel management and service excellence. Our priority is to ensure every guest, resident, investor, and stakeholder receives a positive and memorable experience.
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We are proud to be an Equal Opportunity Employer, welcoming people with disability including mental health conditions, individuals from diverse cultural and linguistic backgrounds, members of the LGBTQIA+ community, veterans, carers, and Indigenous Australians to our team. When you join CLLIX Apartments and Hotels, we value your unique contribution and the perspective you bring to shaping tomorrow's seamless hospitality experiences.
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Who we are
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CLLIX Apartments and Hotels is an Australian hospitality provider that manages over 8,500 self-contained, contemporary apartments across more than 52 properties in Brisbane, the Gold Coast, the Sunshine Coast, Melbourne, and Adelaide, with continued growth planned across Australia and beyond.
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Bringing Australian hospitality to the world, CLLIX delivers stylish city and coastal stays through a seamless, tech-enabled experience, all with the CLLIX of a button. We bridge the gap between traditional apartments and hotels, offering the comfort and space of self-contained accommodation combined with professional hotel management and service excellence. Our priority is to ensure every guest, resident, investor, and stakeholder receives a positive and memorable experience.
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We are proud to be an Equal Opportunity Employer,



welcoming people with disability including mental health conditions, individuals from diverse cultural and linguistic backgrounds, members of the LGBTQIA+ community, veterans, carers, and Indigenous Australians to our team. When you join CLLIX Apartments and Hotels, we value your unique contribution and the perspective you bring to shaping tomorrow's seamless hospitality experiences.
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Key Responsibilities
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In this role, you will:
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Supervise and coordinate Front Office operations and team members during your allocated shift.
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Provide hands-on shift leadership, coaching, training and support to Front Office team members.
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Lead by example in delivering qualified, knowledgeable and friendly guest service.
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Respond to guest enquiries, feedback and complaints professionally and elevate significant matters where appropriate.
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Work effectively within a mixed-use residential and hotel environment.
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Communicate and coordinate professionally with residents, owners, security, Facilities Management, contractors and other relevant stakeholders.
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Recognise when building, Body Corporate or stakeholder matters require escalation rather than independent action.
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Assist with Front Office rostering and operational coverage within established guidelines.
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Support the induction, training and ongoing development of Front Office team members.
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Ensure established company policies, procedures and service standards are consistently followed.
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Support Front Office reservations, daily revenue reconciliation and other operational requirements.
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Manage, document and appropriately elevate significant operational, guest, safety or building-related incidents.
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Ensure effective shift handovers and communication between team members and management.
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Maintain appropriate workplace health, safety, privacy and confidentiality standards.
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Work flexibly across a rotating roster, including mornings, evenings, weekends and public holidays, according to operational requirements.
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Undertake other reasonable duties within the scope of the position as directed by management.
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Desired Skills & Experience
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To be successful in this position, you will ideally have:
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Previous experience in a Duty Manager, Front Office Supervisor or senior Front Office/Guest Services role, preferably within hotels, serviced apartments or a similar accommodation environment.
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Demonstrated experience supervising and supporting Front Office team members during busy operational shifts.
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Strong guest service skills and confidence managing enquiries, complaints and service recovery situations.
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Experience coaching, training and providing day-to-day guidance to team members.
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Solid communication and interpersonal skills, with the ability to engage professionally with guests, residents, owners, colleagues, contractors and other stakeholders.
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Sound judgement and the ability to recognise when an issue can be resolved operationally and when it should be escalated to management.
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Experience working within a mixed-use, residential, strata or large accommodation property would be highly regarded.
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Good understanding of Front Office operations, including reservations, cashiering, daily reconciliations and shift handovers.
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Strong organisational skills and the ability to prioritise competing operational requirements.
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Confidence responding to incidents and maintaining clear and accurate documentation.
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A collaborative, professional and solutions-focused approach.
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Ability to remain calm and make sound operational decisions in a fast-paced environment.
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Flexibility to work across a rotating roster, including weekends and public holidays.
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Full Australian Working Rights
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