Job Description
Job Description
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As a Trident Security Officer, you'll be responsible for maintaining a visible security presence, responding to incidents, and ensuring the safety of everyone on site. This is a fast-paced retail environment where strong communication, sound judgement, and a proactive approach are essential.
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Key Responsibilities
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Deliver exceptional customer service and front-line support
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Maintain a robust and professional security presence throughout the centre
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Identify and respond proactively to potential safety and security risks
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Respond to medical, security, and emergency incidents in line with site procedures
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Complete accurate incident reports and daily documentation
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Apply conflict resolution and de-escalation techniques effectively
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Liaise professionally with retailers, centre management, and emergency services
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About the Candidate
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Current QLD Security Licence with Crowd Control function
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Valid First Aid and CPR certificates
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Excellent written and verbal communication skills
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A customer-first attitude and professional presentation
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Availability to work a rotating 24/7 roster
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Previous experience in retail or other regulated environments is desirable