Job Description
Job no: ******
n Work type: Casual
n Location: Melbourne (Bundoora)
n Categories: Educational Services
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Up to a maximum of 5 months duration
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Full time/Part-time (3 days min.), casual position for an immediate start
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Peak period coverage between end of November **** – March **** between
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Contact Centre Services between 8:00am – 7:00pm
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Higher Education Officer Level 5 casual rate $***** per hour + super
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Duties
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Deliver an end-to-end customer experience in a fast-paced and high-volume environment through supporting all inbound and outbound enquiries (phone, face to face, CRM, live chat)
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Promptly and professionally respond to and resolve queries using comprehensive knowledge and available resources, ensuring timely and accurate information is conveyed to students
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Proactively develop, maintain and apply a thorough working knowledge of business-related information including programs, policies and procedures and ensure all university regulatory and procedural requirements are met.
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Work collaboratively within the team and as a member of the ASK La Trobe to facilitate effective and effective customer service delivery to students and administrative support staff in the University.
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Requirement to be available full time for peak periods between December **** (including 24 & ***** December **** for VTAC rounds) up to February/March ****. Part time i.e. 3-4 days can be discussed and negotiated with the right incumbent/s.
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Incumbent must be available to work between the hours of 8:00am – 7:00pm Monday to Friday.
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Selection criteria
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The successful candidate must demonstrate possession of the following knowledge and skills:
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Completion of an undergraduate degree with some relevant work experience; or an equivalent combination of relevant experience and/or
education/training.
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Excellent communication, written and verbal skills, with a demonstrated customer service focus and solution orientated approach.
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Excellent interpersonal skills, including the ability to develop cooperative working relationships with colleagues and stakeholders.
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Ability to provide accurate and timely advice in response to enquiries from both internal and external students and stakeholders.
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High level of proficiency in computer software packages, including word processing, spreadsheets and databases.
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Flexible approach to individual and team task allocations and priorities.
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Applicant must have full working rights in Australia for the full duration of the appointment. Applications close by 11:55pm Sunday 20 th September ****All La Trobe University employees are bound by the Working with Children Act ****. If you are successful, you will be required to hold a valid Victorian Employee Working with Children Check or Interstate equivalent prior to commencement
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Why La Trobe:
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Develop your career at an innovative, global university where you'll collaborate with community and industry to create impact.
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Enjoy working on our inspiring and stunning campuses – the perfect hub for industry, students and academics
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Help transform the lives of students, partners and communities now and in the future
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📌 Senior Officer (Customer Care) Ask La Trobe (Victoria)
🏢 La Trobe University
📍 Victoria