Job Description
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Lead a team of bankers across Cashflow Solutions, Lending Solutions, Customer Engagement, and Remote Optimisation & Delivery
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Deliver sales and revenue outcomes measured by Business Lending FUM drawn and cross-sell opportunities
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Reduce customer and product attrition across Business Lending, Home Lending, Business Accounts, and Working Capital
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Drive customer experience and improve Net Promoter Score
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Ensure team productivity through effective sales operating rhythms, response times, and opportunity conversion
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Maintain accountability for operational risk and credit risk
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Establish a coaching culture that develops credit expertise and supports employee potential
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Build stakeholder relationships, influence outcomes, and collaborate to solve complex problems
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Create a customer-focused culture through needs-based conversations, customer feedback, and complaint resolution
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Manage resources, rostering, and operational efficiencies to deliver customer responsiveness
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Requirements
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Strong Commercial Credit Assessment expertise
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In-depth knowledge of SBB lending processes, credit policies, risk evaluation, and credit structuring
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Proven stakeholder and relationship management ability
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Excellent coaching and mentoring capabilities
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Robust problem-solving and analytical skills
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Demonstrated customer solutioning capability
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Strong commercial acumen and strategic thinking
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Effective influencing and negotiation skills




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Passion for helping business owners through financial guidance and lending expertise
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Core Competencies
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Demonstrates strong expertise in Commercial Credit Assessment and SBB Lending Processes, with a focus on stakeholder relationship management and customer solutioning. Proven ability to lead teams, drive sales outcomes, and foster a coaching culture that enhances credit expertise and operational efficiency.
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Highest-signal resume keywords
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Commercial Credit Assessment Expertise
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SBB Lending Processes Knowledge
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Stakeholder Relationship Management
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Coaching and Mentoring Capabilities
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Problem-Solving and Analytical Skills
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Hard Skills
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Credit Policies
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Risk Evaluation
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Credit Structuring
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Sales Operating Rhythms
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Opportunity Conversion
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Customer Experience Improvement
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Net Promoter Score Management
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Operational Risk Management
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Credit Risk Management
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Customer Solutioning
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Soft Skills
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Influencing Skills
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Negotiation Skills
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Strategic Thinking
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Commercial Acumen
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Coaching Culture Development
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Industry Keywords
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Business Lending
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Home Lending
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Business Accounts
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Working Capital
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Customer Engagement
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Remote Optimisation
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Sales and Revenue Outcomes
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Customer Feedback
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Complaint Resolution
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Operational Efficiencies
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📌 Team Lead - Customer Engagement (Perth)
🏢 Jobtailor
📍 Perth