Job Description
Youth Specialist Homelessness Service Intake Officer
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Full-time Permanent role
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Location: Maitland - Lower Hunter
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This role is paid under the Social, Community, Home Care & Disability Services Award ****- Level 4:1 $***** p/h
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The Opportunity:
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The Intake Officer is responsible for the provision of quality and consistent service to the Samaritans Youth Specialist Homelessness Services (SHS) Team and administration support to the SHS team.
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Maintain a current knowledge of the Youth Homelessness in the Hunter Region and the services that SHS relates to
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Provide an initial crisis response (including intake, information and referral) together with advocating for all individuals regardless of the stage of homelessness they are faced with
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Provide current sector wide information to young people, their significant others, families and other service providers in Newcastle and the Lower Hunter including "hubs" in Maitland, Cessnock and Dungog LGA's
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Be responsive to those contacting the service ensuring they are receiving information that clearly outlines the relevant pathways to reflect the differing needs of the young person
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Provide practical and appropriate emotional support to young people who may come from diverse backgrounds and experience
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Portray a positive image of Samaritans
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Develop and implementation of more efficient structures, procedures and processes to support delivery of quality service
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Work closely with SHS Team Leader to ensure the provision of quality services to external and internal customers
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Why work for us?
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Our team are the heart of what we do here at Samaritans. As a part of the Samaritans team, you have access to the following great benefits:
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14 weeks paid maternity leave or 3 weeks paid parental pay. + Super Contributions after 12 months
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Salary Packaging on a range of everyday living expenses (Mortgage, Rent and Bills), up to $611/fortnight
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Up to 40% off on school enrolment fees at any of our Newcastle Anglican schools
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Meals & Entertainment Salary packaging up to $2,650
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Access to Fitness Passport (over 300+gyms)
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Free access to our corporate Employee Assistance Program
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Versatile working options (including compressed week, RDO's, 9-day fortnights).
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Career and development opportunities
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The opportunity to work within an innovative, collaborative team environment
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Essential Qualifications
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Certificate III in Business Administration or relevant experience
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Certificate III in Community Services or relevant experience
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A current Working with Children check (with clearance to work with children)
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National Police Check (Newcastle Anglican will consider the relevance of any reported outcomes).




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Excellent communication and interpersonal skills
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Experience in intake & assessment processes
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Understanding of, and ability to implement Trauma Informed Practices.
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Ability to build and maintain successful partnerships with other services.
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Understanding of Child Protection policy and procedures.
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Excellent organisational skills and experience managing a complex range of activities
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Demonstrated experience using word, excel and access programs
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Strong attention to detail
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Understanding and practical application of confidentiality principles
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Demonstrated understanding of WHS responsibilities.
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Ability to show initiative and work independently.
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Experience working with databases
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Who we are?
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Newcastle Anglican is at the core of some of the most well-known businesses within Newcastle, Hunter, Central Coast & Mid North Coast organisations. Our service agencies include Anglican Care and Samaritans as well as Newcastle Anglican Schools Corporation and 54 Anglican parishes.
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Samaritans promotes the safety, wellbeing and inclusion of all children and young people.
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You must have the right to live and work in Australia.
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We will consider candidates as they apply and encourage early application. Interviews may commence prior to the closure date
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7 September ****
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Maitland New South Wales, Australia
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Full Time
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Community Services & Development
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Housing & Homelessness Services

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