We are looking for a System Analyst to join our Diversified Platforms team and support the applications that enable HCF's life insurance, payments and shared services operations.
This is a varied application support and delivery role where you will help keep critical applications running effectively while contributing to system enhancements, defect fixes, software releases and new product initiatives.
Responsibilities
Support One Office and other shared-service applications across HCF's diversified platforms
Monitor system batches and investigate production incidents
Provide first-level application and production support
Work with vendors and internal stakeholders to resolve system issues
Analyse system requirements and assess impacts for new and enhanced applications
Design practical system solutions aligned with business requirements and solution architecture
Contribute to defect fixes, enhancements, releases, testing and implementation activities
Support project initiatives, including new product launches
Maintain system availability, data integrity and accurate reporting
Identify opportunities to improve delivery efficiency and effectiveness
Use AI-assisted tools appropriately to improve analysis, documentation and productivity
Required Skills
At least two to three years' experience in systems analysis, application support, production support roles.
Intermediate SQL capability, including the ability to investigate data and troubleshoot system issues
Some SSIS exposure will be advantageous
Strong analytical, problem-solving, troubleshooting and debugging skills
Experience supporting distributed applications, including cloud-based applications
Understanding of relational databases, SOA, REST or web services and client-server technologies




Knowledge of the software development lifecycle and Agile or Scrum delivery practices
Experience using Jira and Confluence
Strong written and verbal communication skills
The ability to collaborate effectively with business users, analysts, developers, architects, vendors and delivery teams
Experience in life insurance, insurance in general, payments applications and production support experience will be highly regarded.
Candidates from other industries with relevant technical experience are also encouraged to apply.
About HCF
At HCF, our purpose is to bring our human touch to healthcare.
Since **** we've been putting our members and their health first.
As Australia's largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.
We want to be true health partners to our members, easily guiding the healthcare choices that are right for them.
At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy.
Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.
Culture & Benefits
Purpose-driven passion
We're united by a common purpose: to make healthcare affordable, understandable,



high quality and member-focused.
Wellness and work-life balance
We'll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best.
Our offerings include:
Flexible working arrangements
50% subsidy on HCF hospital and/or extras cover
Family-friendly certified employer
18 weeks of parental leave for all recent parents
Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
Discounts on HCF's products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.
Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment.
Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.
Continuous learning and growth
We believe in lifelong learning.
HCF provides opportunities for personal and professional development.
From workshops to mentorship programs, we encourage your growth and curiosity.
Our values are to: Step Forward Get There Together Make it Better Stay Human Walk in Their Shoes.
We've invested in our people and teams to ensure they're equipped to reach their career goals.
We help team members expand their skill sets and develop personally through various internal and external courses, as well as broaden their on-the-job experience through transfers, secondments or promotions.
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📌 System Analyst (Sydney)
🏢 HCF
📍 Sydney