GWA Group is a leading innovator, designer, importer and supplier of sustainable water solutions for bathrooms, kitchens and laundries across residential and commercial spaces.
With our iconic brands Caroma and Methven, and operations spanning Australia, Recent Zealand and the UK, we're shaping a better, more sustainable future, one solution at a time.
We're looking for a highly organised and customer-focused Residential Coordinator to join our Residential Sales team in Mulgrave.
If you enjoy building relationships, keeping things moving behind the scenes and being the go-to person who helps deliver great customer outcomes, this could be the role for you.
About the Role
As a key member of the Residential team, you'll work closely with Sales, customers and internal stakeholders to support the successful delivery of projects and customer initiatives.
From preparing quotes and specifications to providing customer support, managing CRM data and assisting with forecasting, you'll play a vital role in helping the team achieve its goals.
No two days will be the same, and you'll be involved in:
Supporting the Residential Sales team with quotes, specifications, forecasting and customer management
Providing exceptional customer service and technical product support
Coordinating customer enquiries, orders, stock availability and delivery updates
Working closely with Sales, Logistics and Distribution teams to resolve issues and ensure a seamless customer experience
Maintaining customer information and project activity within our CRM system
Assisting with key customer presentations, projects and business development activities
Identifying opportunities to improve processes and drive efficiency across the team
About You
You'll bring strong coordination, administration or sales support experience and enjoy working in a rapid-paced environment where attention to detail matters.
You'll also have:




Experience in a Sales Coordinator, Sales Support, Customer Service, Administration or Analyst role
Strong relationship-building and communication skills
Advanced Excel capability and confidence working with data
A proactive, solutions-focused mindset
Strong organisational skills and the ability to manage multiple priorities
A passion for delivering outstanding customer experiences
Please note: You must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location and duration of this position to apply for this role.
Please note that we are not accepting applications from agencies for this position.
GWA Group has a long history of innovation and dedication which goes all the way back to ****.
We are proud of our Australian and New Zealand heritage, innovative spirit, iconic market-leading brands such as Caroma, Methven, and Clark, and importantly - our inclusive culture.
At GWA, we're not just a company, we're a supportive community committed to making everyday water experiences extraordinary.
Our dedication to water sustainability, customer-first values, and community engagement creates a ripple effect of positive impact, ensuring that our consumers not only enjoy our products, but also contribute to saving millions of litres of water each year.
When you join us, you'll discover a welcoming workplace where safety, collaboration, and inclusivity are the cornerstones of our culture.
Every contribution matters, and we provide a supportive environment where you can thrive, learn, and grow, recognising and celebrating performance in diverse and meaningful ways.
We celebrate the unique perspectives and talents that everyone brings with them and foster a culture of care where you feel valued and empowered to succeed.
Our cultural pillars—We are One Team, We are Customer Focused, and We Care for Each Other—are more than just words; they're our way of life.
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📌 Residential Coordinator (Victoria)
🏢 GWA Group
📍 Victoria