10 Sep
|
Tata Consultancy Services
|
Sydney
10 Sep
Tata Consultancy Services
Sydney
Tata Consultancy Services Limited in Sydney is seeking a Service Desk SME to lead processes, best practices and ITIL-aligned initiatives for optimized service delivery.
The role requires deep knowledge of ITIL Service Management, Operations, and monitoring tools; you will drive improvements in FCR, CSAT and ticket quality while governing Knowledge Management and KCS practices to ensure rapid restoration of Major Incidents.
#J-*****-Ljbffr
📌 Incident & Knowledge Management Sme — Itil/Service Desk (Sydney)
🏢 Tata Consultancy Services
📍 Sydney