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Optima Rostering Support Officer (Grade 3), People and Culture
Employment Type
- Temporary Full Time
Hours per fortnight
-80
Job Category
-Administration - Human Resources
Play a key role in the successful rollout of Optima across Barwon Health
Support and empower staff through training, problem-solving and system support
Temporary full-time opportunity until 30/11/2027 | 80 hours per fortnight | ADOs, 5 weeks leave & salary packaging
About the role
Join the Optima Systems Team as an Optima Rostering Support Officer (Stabilisation) and play a key role in supporting the ongoing success of Barwon Health's rostering, time and attendance and LOOP mobile application platforms.
In this frontline support role, you will provide day-to-day assistance to staff and managers, resolve ServiceNow tickets, deliver training to key stakeholder groups and support the migration of remaining staff cohorts onto Optima.
As Optima transitions from project implementation into business-as-usual operations, you will help embed sustainable processes and provide timely, practical support to users across the organisation.
Reporting to the Rostering System Analyst, you will work collaboratively with the Integration & Reporting Analyst and broader Optima Systems Team to troubleshoot issues, identify integration concerns and ensure users receive accurate and responsive support.
This is an excellent opportunity for someone with strong rostering systems experience,



problem-solving skills and a passion for supporting people to get the most from technology.
Key Responsibilities
Support Optima go-lives and stabilisation, assisting with roster builds, configuration, issue resolution and migration of remaining staff cohorts
Deliver training and go-live readiness, developing tailored resources and providing Optima and LOOP training, refreshers and troubleshooting support
Manage ServiceNow support requests, triaging and resolving rostering and LOOP queries, identifying recurring issues and escalating systemic matters appropriately
Support system integration and stakeholders, monitoring Optima–PayGlobal and LOOP interfaces, assisting with reconciliation and testing, and maintaining strong relationships and support documentation
What we're looking for
Demonstrated experience in system or application support, with experience supporting system implementations, rollouts or go-lives, including post-go-live support
Strong training and communication skills, with the ability to deliver engaging training and explain system processes clearly to diverse, non-technical audiences
Excellent customer service and organisational skills, with the ability to manage competing priorities,



high volumes of support requests and changing demands while maintaining accuracy and attention to detail
Proficiency with service management and business systems, including ServiceNow and Microsoft 365; experience with rostering, time and attendance, payroll integrations or Optima is highly desirable
Please note Barwon Health will only contact you via our official email and never use unconventional means, such as text messaging or other services.
Excellent working conditions and a strong sense of job satisfaction
A vibrant staff wellbeing program and access to our 24/7 Employee Assistance Program
Attractive salary packaging advantages
Living expenses capped at $9,010
Meals and entertainment capped at $2,650
Barwon Health is an inclusive and welcoming employer, committed to reflecting the diverse communities we serve.
We value and celebrate people of all genders, sexual orientations, cultural backgrounds, faiths, abilities, family structures, and identities, and encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, and members of the LGBTIQA+ community.
Working with Children Check (if applicable)
Contact person: Heather Hall
Email:
******
Internal applicants:
If you are currently employed at Barwon Health, please ensure you sign in via theemployeelogin on the externalcareers page or access the careers page through One Point (intranet) before applying.
Shortlisting maycommenceprior to the closing date - early applications are encouraged.
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📌 Optima Rostering Support Officer (Grade 3), People And Culture (Geelong)
🏢 Barwon Health
📍 Geelong