The Call Centre Sales & Service Consultant is responsible for delivering exceptional customer service while driving compliant sales outcomes.
You will manage inbound enquiries, assist customers with quotes and policy purchases, support policy servicing requests and represent the ReadySet brand with professionalism and empathy.
Key Responsibilities
Respond to inbound enquiries via phone, email and live chat
Convert enquiries into compliant, high‐quality policy sales
Clearly explain product advantages, limits, excesses and key exclusions
Assist customers in completing quotes and purchases
Manage policy changes, cancellations and documentation requests
Support customers with cover queries pre‐ and post‐purchase
Ensure all documentation is accurate and issued promptly
Adhere to ASIC regulations and internal compliance frameworks
Ensure accurate disclosure of pre‐existing medical conditions
Follow approved sales scripts and disclosure procedures
Escalate complaints in line with RG 271 requirement
Demonstrate the ReadySet values of Care, Transparency and Speed
Support review and feedback initiatives
Contribute ideas to enhance customer journeys and internal processes
Successful Candidate Will Have
1–3+ years in call centre sales, customer service or financial services
Insurance or travel industry experience highly regarded
Familiarity with regulated sales environments preferred
Strong communication and active listening skills
Ability to build rapport quickly and genuinely
High attention to detail and accuracy
Comfortable discussing sensitive topics such as medical disclosures
Resilient, performance‐driven and adaptable
About 360 Underwriting Solutions
Founded in **** by Denis Morrissey and Chris Lynch,



360 Underwriting Solutions is a specialist agency dedicated to the provision of specialist insurance solutions for the broker market and their clients.
In ****, 360 partnered with AUB Group Limited (ASX Aligned) Australia's largest equity-based insurance broker network.
The acquisition and partnership is a mutual dedication to scale, expertise and market share.
After 9 short years the business is now a multi-line agency with 258 staff across 8 central offices and regional locations in Australia and New Zealand.
This is represented in our growth of the business from 1 Agency in ****, to now 21 and counting Agencies in ****.
At 360, it's our people and relationships that set us apart.
Our success is built upon our ability to provide the Solutions you want, and the Service you expect, from the People you know.
360 Differentiation from Competitors
Owner Driver Model: Our model drives market leading service and accountability
Marker Facing Underwriting Authority: Our underwriters have autonomy to work directly with capacity for mutual benefits.
Group Services Model: Intent to build and maintain a reputable market presence.
Claims Advocacy: With a unique perspective and pragmatic approach our main objectives are to know, understand and respond to claims settlements with excellence and efficiency
Company Culture
As integral members of our business we embrace the ethos of People you Know, and ensure our team feels valued, fostering genuine connections that inspire our people to give their best and achieve extraordinary results.
We encourage 'old-school' business with face-face collaboration to build strong relationships
We recognise work-life balance and prioritise our people
We attract and retain talent; Annual awards night is a pinnacle event that elevates our commitment to building a culture that attracts industry talent, solidifying our reputation as an employer of choice
Investment in People Development programs; best represented by the growth of high-quality employment since ****
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📌 Call Centre Sales & Service Consultant (Sydney)
🏢 360 Underwriting Solutions Pty
📍 Sydney