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Name
Retail Customer Service Officer
Site / Location
Katherine Post Office
Ref #
********
Entity
Australia Post
Opening Date
09-Sep-****
Suburb
Katherine
State
Northern Territory
Work Type
Permanent Part Time
Weekly Hours
25
Description & Requirements
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Australia Post respectfully acknowledges
the Traditional Custodians of the land on which Katherine stands — the Jawoyn, Dagoman, and Wardaman peoples, whose ancestral lands converge in this region.
We pay our respects to Elders past and present, and extend that respect to all First Nations peoples, including emerging leaders.
We are committed to fostering a diverse and inclusive workplace and encourage applications from people of all backgrounds, identities, and lived experiences, including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, people of all genders and ages, and those from refugee and migrant backgrounds.
Australia Post is delivering like never before.
From the vehicles that we drive, to the small businesses that make our communities thrive.
We're delivering for the environment, for our communities, for our customers and for our people.
We're moving forward and we want you to come along for the ride.
About the opportunity
If you are either looking for your first job in retail or have a proven track record in a fast paced retail/ supermarket workplace,



you're available to commit to a minimum of working 25 hours each week and you're looking for your next move, we have an opportunity for you!
+ District allowance from
$****
annually (paid fortnightly)
+ Up to
50%
Air Conditioning subsidy
Pay Rate
Competitive hourly rate of
$*****
per hour + 12% Superannuation
Holidays
Enjoy5 weeks annual leave (including an additional 7 days of paid leave each year)
Paid Training
12 weeks, Monday - Friday, 5 hours a day on a rotating roster.
Shifts will be either
9 am - 2 pm
or
12 pm - 5 pm
Extra hours
Regular opportunities for additional hours are available when team members are on leave
Performing customer sales and service transactions with customers
Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)
Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
Assisting customers with mail lodgements and associate costs
Building rewarding relationships with customers by understanding their needs
Assisting with administrative duties such as stocktaking and record maintenance
About you
You're friendly, enthusiastic and reliable and you love working in a team environment.




You're ready to put the customer at the centre of everything you do to help make a difference in the community.
You'll also need to:
Have a great attitude and are willing to learn
Ideally, have experience in retail, supermarkets, banking or customer service who is looking to take the next step in their career
Be competent or have the ability to learn to work with POS's and cash handling
Be fit to lift up to 16kgs of mail / parcels regularly and stand for your shift
How we'll deliver for you:
We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety
Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day
We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.
We're delivering together
AusPost is one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status.
We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.
If you have any questions about accessibility, please contact our Diversity & Inclusion team on ******
See and hear what life is like working with our customers:
#J-*****-Ljbffr

📌 Retail Customer Service Officer (Katherine)
🏢 Australia Post
📍 Katherine