At Tennis Australia, we're creating a more playful world through tennis – for everyone.
From grassroots to Grand Slams, tennis brings people together, inspires communities, and builds champions on and off the court.
We're a team of imaginative and passionate people who believe in the power of sport to make a difference.
Want your chance to make a mark on a world-class, record-breaking event?
We are hiring for a Senior Experience Designer to join our event operations team to deliver the Australian Open ****.
This is a full‐time fixed‐term contract until March ****.
As this is a seasonal role, we require full availability and flexibility across the summer months, December – February.
If you're ready to help us serve up real impact, we'd love to hear from you!
We're committed to reflecting the communities we work and play in.
We strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQI+ individuals, people with disability, and people from culturally diverse backgrounds.
About the role
Reporting to the Customer Experience & Design Strategy Manager, you will take priority AO27 experiences from early concept through to live delivery.
Working closely with internal teams and external partners, you will present evidence‐based recommendations, balancing customer experience with commercial, technical and operational constraints.
During the Australian Open,



you will also conduct on‐the‐ground research to understand how live services perform and identify opportunities for future improvement.
Key responsibilities
designing app and web experiences from wireframes through to high‐fidelity UI mapping current and future‐state patron journeys across digital and physical touchpoints facilitating workshops and co‐design sessions with cross‐functional teams translating service concepts into clear requirements and blueprints
planning and conducting user research and usability testing
About you
5+ years of UX, service, or product design experience
Strong stakeholder engagement and facilitation skills
A standout portfolio of user‐centric design work to showcase
Advanced Figma proficiency and a keen visual eye
Experience designing for accessibility and inclusion
Strong communication skills and a collaborative mindset
An understanding of Agile and Lean practice
Preparedness to be versatile regarding working hours and arrangements relating to work associated with Tennis Australia
You must hold (or be willing to obtain) a current Police Check and Working with Children Check.
What's to love?
Tickets to the Australian Open
Monthly health & wellbeing activities with access to CorePlus Pilates
Onsite gym, tennis facilities & free onsite car parking
A range of discounts from our sponsorship partners
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📌 Senior Experience Designer (Melbourne)
🏢 Tennis Australia
📍 Melbourne