ACESGroup is seeking experienced Event Control Room Operators to join our team in casual and full-time positions across Sydney's most high-profile venues and events.
As part of our Event Operations team, you will be at the centre of live event coordination, monitoring safety, managing communications, and providing real-time situational awareness to ground teams and stakeholders.
Responsibilities and Duties
Monitor live operations via CCTV and integrated security systems, ensuring strict compliance with SOPs
Respond quickly and calmly to alarms, incidents, and emergencies, escalating as required
Coordinate emergency response, providing accurate, timely information to on-ground teams and stakeholders
Manage access control to restricted areas, ensuring only authorised personnel are admitted
Produce accurate reports and incident logs that capture essential details and support accountability
Maintain operational readiness by checking and managing critical equipment and systems.
This is a high-responsibility role for someone who can juggle multiple priorities, thrives under pressure, and takes pride in following process with precision.
Holds a current NSW 1A Security Licence (minimum 12 months)
Has proven Event Control Room Operator experience (essential)
Excels at report writing, record-keeping, and detail accuracy
Communicates clearly and remains composed in fast-moving or emergency situations
Can work confidently with established procedures and adapt to real-time updates
Is flexible and committed to a 24/7 rotating roster, including nights, weekends, and public holidays
Ability to pass a LLND (Language, Literacy, Numeracy and Digital) test.
A current First Aid and CPR certificate




A valid Full NSW Driver's Licence
A Current NSW RSA Card
Additional certifications (or willingness to obtain): Traffic Control, White Card, Fire Warden and Chief Warden.
Not fully qualified yet?
We will support your development.
Our internal RTO offers pathways to help you gain the skills and qualifications you need.
Desirable / or willing to obtain:
Traffic Control and Implement Traffic Management Plan (ITMP) certifications.
White Card.
ACESGroup can assist suitable candidates in obtaining required qualifications through our internal Registered Training Organisation (RTO).
What ACESGroup Offers
Work with advanced security technology and digital platforms that support operational excellence
Access to Sydney's most iconic venues and events
Paid breaks and full uniform provided
Ongoing training, development, and clear career progression pathways
Upskilling through our internal RTO
Opportunity to be part of our upcoming Diploma in Security Technology (commencing mid-****)
Convenient site locations with robust transport access
Contribute to innovation in AI, vision analytics, and smart risk management tools
Join a growing national company with opportunities across events, venues, and critical infrastructure
Attractive employment conditions and an inclusive culture that values your contribution.
About Us




ACESGroup are a leading national provider of security services to a large portfolio of public and private facilities.
We are an established, respected and reputable business with more than 40 years' experience partnering to provide security services to a diverse range of industries and facilities.
Our team members keep people and places safe in commercial facilities, public precincts, education institutes, aviation facilities, parklands, technology precincts and major recreation venues.
At ACESGroup, we aim to be the industry leader where we don't just offer jobs, we offer long term careers.
ACESGroup is the **** and **** recipient of the Australian Security Industry Awards for Excellence in Gender Diversity!
ACESGroup is an equal opportunity employer, committed to all forms of workforce inclusion and diversity.
We encourage all applicants to apply, with successful applicants subject to a range of background, police, medical and reference checks.
We are an equal opportunity employer committed to inclusion and diversity.
Successful applicants will undergo relevant background, police, medical, and reference checks.
ACESGroup does not accept referrals from recruitment agencies.
ABN: ************** | ACN: *********** | M/L: ********* | ASIAL Member: ****** | RTO: ***** | VIC: PSBL **********S.
Australian Concert and Entertainment Security Pty Limited, trading as ACESGroup, Affir...
ACESGroup
ABN: ************** | ACN: *********** | M/L: ********* | ASIAL Member: ****** | RTO: ***** | VIC: PSBL **********S.
Australian Concert and Entertainment Security Pty Limited.
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📌 Event Security Control Room Operator (Sydney)
🏢 Australian Concert and Entertainment Security (ACES Group
📍 Sydney