## Senior Technician, Pharmacy Support & OperationsApply: Melbourne, Australia: Full time: Posted Today: R*******Our team members are at the heart of everything we do.
At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose.
If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.
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# **Job Details****Summary:**Leads pharmacy support operations to meet throughput and quality targets across queues and tasks.
Coordinates preparation of audit-ready records, logs, and reconciliations, correcting discrepancies and implementing safeguards to prevent recurrence.
Explains procedures and policy implications to align stakeholders and prepare concise manager-ready summaries with options and Key Performance Indicator impacts.
Diagnoses recurring errors and cycle-time delays, implements approved workflow updates, and verifies impact across the team.
Applies advanced knowledge of specialized procedures, systems, and controls while serving as a subject matter resource for edge cases and guiding cross-training coverage.
**Job Description:*** Leads daily operations across pharmacy support workflows by assigning tasks, monitoring queues, rebalancing work, and removing blockers to achieve service levels and quality standards.
* Coordinates creation and accuracy of audit-ready documentation, logs,



and reconciliations; corrects discrepancies and implements safeguards to prevent recurrence.
* Explains practices, procedures, and policy implications to align stakeholders on timelines, quality standards, and documentation requirements; prepares concise manager-ready summaries with recommendations and Key Performance Indicator impacts.
* Acts as first-line escalation for complex cases; triages, resolves within authority, or documents and escalates with supporting evidence.
* Modifies workflows, templates, and checklists to address control gaps or regulatory updates; trains the team and monitors adherence.
* Pilots small automations or tooling enhancements per policy; documents outcomes and recommends scale-up or rollback.
* Directs cross-training coverage and adjusts daily staffing and sequencing during peaks and absences; coaches peers and new staff on standard work and issue resolution.
.**Education:*** High School Diploma/GED or equivalent experience required.
* Associate's degree in pharmacy, health sciences, healthcare administration, business, operations management, or a related field, or equivalent experience preferred.
* Certification in process improvement (e.g., Lean Six Sigma Yellow or Green Belt), pharmacy technician or dispensing certification or licensure, or equivalent preferred.
**Experience:*** 3+ years of experience in pharmacy support and operations within a regulated healthcare workplace, including queue management, documentation, and quality control, or a related field required.
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📌 Senior Technician, Pharmacy Support & Operations (Melbourne)
🏢 World Courier
📍 Melbourne