Job Description NH Collection Sydney is seeking an exceptional Rooms Division Manager to join our pre-opening team and play a pivotal leadership role in bringing our newest hotel to life.
Reporting directly to the General Manager, you will lead the Rooms Division operation, overseeing Front Office, Housekeeping, Guest Relations, Concierge, and Guest Services.
This is a unique opportunity to establish service standards, build high-performing teams and create memorable guest experiences from day one.
About the Role As Rooms Division Manager, you will be responsible for driving operational excellence across all areas of the Rooms Division while ensuring the seamless delivery of exceptional guest experiences.
Working as part of the pre-opening team, you will be instrumental in setting up operational procedures, recruiting and developing talent, implementing service standards and preparing the hotel for a successful opening.
Once operational, you will continue to lead the day-to-day performance of the division, driving guest satisfaction, team engagement and commercial outcomes.
Key Responsibilities Lead and oversee Front Office, Housekeeping, Guest Relations, Concierge, and Guest Services operations.
Drive guest satisfaction through personalised service, proactive engagement and effective service recovery.




Ensure exceptional standards of cleanliness and presentation throughout the hotel.
Manage room revenue performance, occupancy and departmental costs.
Conduct regular quality reviews and implement initiatives that enhance the guest experience.
Lead, coach and develop department leaders and team members to build a high-performing culture.
Resolve complex guest concerns with professionalism and a solutions-focused approach.
Foster strong collaboration across Rooms Division, Food 20% off for friends and family.
Global Perks : International accommodation discounts across our hotel brands .
Retail Rewards : Cashback and discounts at 400+ top retailers in AU/NZ.
Experiences : Discounted entertainment and activities.
Banking and Insurance : Exclusive health insurance offers and workplace banking benefits .
Wellness Boost : EAP and tailored wellness support Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences.
We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.
Currently, we are only accepting applications from candidates who have working rights within Australia or Recent Zealand.

📌 Rooms Division Manager (New South Wales)
🏢 NH Collection
📍 New South Wales