Overview Due to exciting growth within our General Insurance division, Gallagher Bassett is seeking a highly experienced Technical Manager to support our General Liability and Medical Negligence teams.
In this key leadership role, you will provide technical oversight and guidance across complex claims, ensuring consistency, accuracy and compliance in coverage interpretation and decision-making.
You will act as a trusted technical advisor to claims teams, supporting the resolution of complex matters, strengthening governance, and contributing to improved claims outcomes across the portfolio.
This role plays a critical part in mitigating dispute risk and protecting the financial integrity of the scheme.
How you'll make an impact On a day to day basis, you will: Interpret and analyse insurance policies to determine coverage, exclusions and liability across complex claims.
Provide expert technical advice to claims teams on policy interpretation, coverage positions and dispute risk.
Act as the primary escalation point for complex coverage queries and technical referrals.
Support claims teams in developing and negotiating settlement strategies.
Ensure consistent and compliant application of policy language, relevant legislation and scheme requirements.
Build and maintain strong relationships with internal stakeholders, clients and external partners.
Identify trends,



emerging risks and coverage issues and provide recommendations to mitigate exposure.
Contribute to continuous improvement initiatives to enhance claims quality, consistency and efficiency.
Coach and develop claims professionals to strengthen technical capability across the business.
About you About You We are looking for highly experienced technical claims specialists with deep expertise in general insurance, particularly within General Liability.
You bring strong analytical capability, commercial acumen and the ability to influence outcomes across multiple stakeholders.
We're looking for: Extensive experience in general insurance claims with strong technical expertise in coverage interpretation.
In-depth knowledge of General Liability claims.
Solid understanding of insurance policy wording, exclusions, endorsements and relevant legislation.
Proven ability to manage complex coverage issues and provide defensible recommendations.
Excellent stakeholder management and communication skills.
Experience coaching and developing technical capability within claims teams.
Strong analytical and problem-solving skills with sound commercial judgement.
Ability to manage competing priorities and complex workloads.
Proficiency in Microsoft Office and claims management systems.
What we can offer you: Attractive remuneration packaging

📌 Technical Manager - General Liability Claims (New South Wales)
🏢 Gallagher
📍 New South Wales