Employee Type Salaried F/Time Contract
Contact information
Description
'One team' that lives by the principles of family, customer focus, continuous improvement and innovation
You grow as we grow!
We keep it
cool
with great advantages and passion for what we do
ABOUT US:
ActronAir is a proud Australian company that has been designing and building world-class air-conditioning technology since ****.
We're in our element pushing the boundaries of efficiency, performance and reliability - helping create the comfortable lifestyles our customers enjoy.
We take what we do seriously, but not ourselves.
We value our people and believe they shape us just as much as we shape them.
That's why we're passionate about not just what we do, but how we do it.
ABOUT YOU:
You don't need to tick every box - we're big on training and development.
If you've got the right attitude and a passion for delivering great service, we'll help you learn the rest.
To thrive in this role, you'll bring:
Previous customer service or administrative experience
Excellent communication and a friendly, professional manner
The ability to multitask and stay organised under pressure
Great attention to detail
Willingness to learn and support the wider team
ABOUT THE ROLE:
Reporting to the State Manager - WA, we're looking for someone with a genuine passion for delivering excellent customer service to join our team on a Parental Leave Fixed-Term contract.




As a Customer Care Representative, you'll be responsible for the delivering outstanding service to both internal and external clients.
WHAT YOU'LL BE DOING:
Responding promptly to customers (internal and external) via phone and email
Processing payments and purchase orders
Forwarding new business leads to the relevant Sales Account Executive for follow-up
Sharing relevant information with other teams to ensure customer deliveries are met on time
Logging and monitoring authorised Goods Return requests
Issuing documentation to customers as required
Accurately entering and updating orders in the system, in line with customer requirements and company policy
Keeping sales order information up to date, liaising with other departments as needed
Reviewing production schedule reports to confirm delivery dates for all order
WHAT WE ARE PROUD OF:
At ActronAir, we live by our core beliefs, sharing the values of:
One Team
Family
Customer Focus
Working at ActronAir, you will gain access to a wide range of benefits including:
Exclusive employee discounts and offers on a wide range of providers through Flare HR
Product discounts for you and your family
A focus on wellbeing through our Employee Assistance Program and Wellbeing App
An inclusive and accessible working environment
Our Recognition Program and App
On-site parking
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📌 Customer Care Representative (9Mth Contract) (Western Australia)
🏢 Actron Engineering
📍 Western Australia