Discover Sofitel Sydney Wentworth – Where Heritage Meets Modern Luxury
Embark on a journey of luxury and excellence with Sydney's iconic first international 5-star hotel! Sofitel Sydney Wentworth offers an unforgettable luxury escape, where guests discover the perfect blend of the
French Zest
and Sofitel luxury.
Following the successful relaunch and transformation of Sydney's iconic landmark, we are setting a new benchmark for excellence.
Discover the perfect blend of classic European style and Sofitel Luxury, with 436 beautifully appointed rooms and suites, modern meeting and event spaces, contemporary cuisine with a French twist, and our executive Club lounge - Club Millésime.
Job Description
As an Assistant Manager in Front Office, you'll provide operational leadership throughout your shift, supporting every department to deliver an exceptional guest journey.
With a focus on connection, communication and seamless operations, you'll help create a safe and compliant workplace while ensuring our teams are supported to perform at their best.
From smooth handovers to real-time resolution of guest and operational issues, your ability to lead with confidence and respond with care will help us create exceptional experiences for our guests, every day.
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
Oversee and support the daily operations of the Front Office
Consistently offer professional, friendly and engaging service
Assist guests regarding hotel facilities in an informative and helpful way




Supervise and motivate Front Office staff, ensuring they are well-trained, productive, and provide exceptional guest experiences
Pro-actively supports achievement of hotel metrics, including the Front Desk upsell program and enrolling members in the hotel loyalty program. Previous experience in NOR1 is highly regarded
Assist in resolving guest complaints, issues, or requests in a timely and effective manner
Maintain Sofitel service standards through audits and daily coaching
Conduct performance evaluations and provide coaching to team members
Assist in scheduling and managing staff shifts, ensuring adequate coverage during peak times.
Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
Provide training to new front desk staff members and ensure ongoing development of team members
Keep up-to-date on industry trends, hotel systems, and service standards and make recommendations for improvementsEnsure the public areas are presentable at all times
Ensure compliance with hotel policies and procedures, including safety and security regulations.
Other duties as assigned
Qualifications




Demonstrated luxury hospitality experience
Ability to communicate effectively across all levels – from frontline to senior leadership
Ability to lead hotel operations with calm confidence
Skilled in Opera Cloud, Microsoft Office and reporting procedures
Strong written and verbal communication
Current New South Wales RSA andFirst Aid certification
Full availability over a 24/7 rotating roster
Additional Information
Why Join Sofitel Sydney Wentworth?
We value our people and offer:
Global discounts on accommodation, dining, bars and more across
100+ Accor hotels and partner venues worldwide
Generous leave entitlements, including
birthday leave
and
up to 12 weeks parental leave
30% team member dining discount
across our signature venues: Tilda, Bar Tilda, Delta Rue and Wentworth Bar
Career development opportunities within a
globally recognised luxury hospitality brand
Ongoing learning and development, working alongside
industry leaders
A
complimentary hotel stay package
to celebrate your work anniversary
Free 24/7 access to our
Employee Assistance Program
for confidential wellbeing support
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
Please note that full working rights in Australia are required for this role.
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📌 Assistant Manager Front Office (Sydney)
🏢 Sofitel
📍 Sydney