Location
Work is what you do, not where you go.
For this role, we are open to remote work and can hire anywhere in Australia and New Zealand
About the opportunity
The Principal Service Consultant guides the overall design and delivery of the Dayforce HCM solution to meet customer requirements and provides oversight and direction to project team members in the execution of project activities in all stages of the implementation lifecycle (planning, discovery, design, configuration, testing, deployment, post go-live support).
The Principal Service Consultant works closely with the Project Manager to plan the project and identify critical dependencies.
Project responsibilities include facilitation of customer requirements gathering, design of the Dayforce solution to meet documented customer requirements, setting and managing customer expectations, providing guidance and design/configuration oversight to other project resources, identifying risks and communicating issues to the Project Manager.
What you'll get to do
Provide Implementation Services to customers:
Support the project team in the validation of customer's business requirements and mapping to Dayforce functionality
Design and document cutting-edge solutions to solve customers' business needs
Guide the configuration of the Dayforce application to meet customer's business requirements
Act as subject matter expert (SME) on strategic implementations
Lead internal project meetings and provide status on progress of activities and deliverables
Contribute to Internal Implementation Initiatives:
Design and document solutions and contribute to a solutions repository
Document best practices and share with the Practice
Lead the subject matter expert (SME) program in at least one area of expertise (Payroll & WFM)




Regularly participate in internal process improvement initiatives
Focus on Continuing Education:
Contribute to internal knowledge share; review questions and provide feedback on a continuous basis
Participate in Continuing Education sessions; lead Implementation best practice sessions
Complete new release training on a timely basis; be fully versed on new and/or enhanced functionality in each product release
Mentor consultants on best practice implementation of new product features and functionality, including new customer end to end implementations
Support the sales cycle through solution review and feedback and assistance with scoping and estimation
Participate in prospect discussions regarding solution overview and implementation considerations
Skills and experience we value
Bachelor's degree or equivalent experience
Master's degree or post graduate coursework an asset
10+ years of experience in human capital management applications consulting
5+ years in Consultant role with Dayforce HCM
Solid experience in business process mapping
Experience in change management an asset
Technical Skills Requirements
Proficient in Microsoft Office products
Internal expert with software in a SaaS / Cloud computing environment including experience with HRIS
Solid understanding of relational databases and SQL and asset
Experience with one or more of the following applications in addition to Dayforce HCM: SalesForce.com, SAP, PeopleSoft, JD Edwards, Kronos,



Workbrain/Infor, RedPrairie /JDA, Ultimate, Oracle HR/Payroll, PeopleSoft, iChris or Preceda
Ability to effectively implement all Dayforce HCM modules
Expert knowledge of common human capital management (HCM) business practices
Deep understanding of different industries and how Dayforce implement best practices apply to the customer's business practices
Deep Dayforce product knowledge in at least two Dayforce HCM modules (Payroll, WSS, T&A;, Leave etc.), as demonstrated through multiple implementations
Functional Skills Requirements
Excellent customer relationship and business acumen
Demonstrates full competence in business function
Ability to engage with multiple projects & customers at the same time and manage competing priorities
Excellent organization, communication, and collaboration skills
Ability to lead and facilitate customer and internal workshops and sessions
Ability to mentor junior consultants and guide solution configuration through peer reviews and other QA activities
Ability to provide implementation scoping and solution guidance in the sales cycle
What would make you really stand out
Excellent written and verbal communication skills
Excellent presentation skills; able to adjust content and presentation style to different audiences
Ability to establish credibility and rapport with internal and external stakeholders at all levels of organisation
Ability to work within project teams and collaborate cross-departmentally
Ability to communicate effectively with functional and technical resources, Product Management and Development
Creates formal networks involving coordination across groups
Ability to influence customers to modify current business practices, as required
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📌 Services Consultant Principal (Sydney)
🏢 Dayforce
📍 Sydney