Location:
Melbourne - CBD and Inner Metro suburbs
Reference:
VG/********K
The Public Enquiry Service Division providesa range of public facing services including national police checks, fingerprinting services, traffic accidentreportsand crime reports for insurance purposes.
About the role:
We are looking for two experienced and people focused Senior Information Officers to join our team. This is an exciting opportunity to lead a high performing group responsible for delivering high quality outcomes that support informed decision making in line with legislative, policy and procedural requirements.
As the successful applicant, you will oversee day to day operations of a team thatupdates and releases crime related data and other sensitive information within a complex policy and legislative framework in a high-volume environment. You will play a key role in driving continuous improvement, supporting stakeholder relationships, championing change and fostering a positive team culture.
Your duties will include:
Supervisingthe management ofinformationusingcorporate databasesand other IT applications.
Leading and developing a team responsible for the use and dissemination of sensitive information
Monitoring quality, compliance, and consistency across a range of activities
Providing guidance to employees on complex, sensitive or escalated case
Contributing to process improvements anddepartmental initiatives to enhance efficiency and customer experience.
Building strong stakeholder relationships
Promoting a culture of accountability, collaboration and continuous improvement,
About You:
The successful candidate will ideally have the following skills and experience:
Demonstrated experience in leading a team in a compliance, regulatory or service delivery environment.




Experience in interpreting and applying legislation and operational policy to service delivery processes.
Strong understanding of quality assurance, risk, and performance.
Ability todeterminethe source of a problem and find an effective solutionin a timely manner.
Ability to manage competing priorities and meet service standards
Sound judgement and decision-making skills when dealing with sensitive information and other matters.
Solid analytical and problem-solving capabilities
Demonstrated commitment to continual improvement and achieving quality outcomes.
Further Information:
This position is located at Victoria Police Centre, 311 Spencer Street, Docklands.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa.
The successful candidate will be required to undergo pre-employment checks which may include fingerprint checks and misconduct screening.
We expect our people to foster a safe and inclusive environment where their behaviour and attitude reflects, builds upon and promotes a positive and collaborative workplace that respects the culture and values of Victoria Police.
Applications close midnight, Wednesday 16 September ****.
We welcome applications from people with disability and aim to support an inclusive recruitment experience. If you require a copy of this advertisement and attached documentation in an accessible format or would like to discuss an access requirement/reasonable adjustment for the recruitment process (including an alternate method of submission of the application),



please contact VPS Recruitment via email or on **************.
About Us:
Victoria Police has a dedicated workforce of more than 22,000 employees consisting of police, protective services officers, police custody officers, and public service staff. Each employee plays a vital role in providing the 24/7, 365 days a year emergency response and public safety capability the organisation delivers to its community. As a Victoria Police employee, you have a dedication and commitment to community safety.
Victoria Police is committed to creating a workplace that is safe and inclusive of all our people. We empower and expect our people, at all levels, to develop interpersonal connections and collaborate, use sound judgement, and create and innovate.
In alignment with the principle of self-determination, Victoria Police is dedicated to enhancing our collaboration with the Aboriginal community in Victoria as we build a culturally protected and inclusive workplace for Aboriginal and Torres Strait Islander employees. We continue to engage and build relationships with local Aboriginal communities and work closely with them to enhance opportunities and services aimed at empowerment, equality, and equal participation across all areas of the organisation.
We value the diversity and differences of our employees, including their age, gender, culture, religion, sexual orientation, abilities, and life experience. We celebrate these diverse experiences and perspectives as each person brings an informed and contemporary approach to our work which enhances the wellbeing of all. We aim to provide a protected place that is reflective of the community it serves, allowing everyone to bring their whole selves to work."
Applications close Wednesday 16 September
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📌 Senior Information Officer (Melbourne)
🏢 State Government Of Victoria, Australia
📍 Melbourne