Established and Iconic Australian Brand
Chance to join us at an exciting time of growth and transformation
Position Summary
Join our global Customer Service team to support us through Peak Trade and contribute to the new era of omni-channel service excellence!
A brand whose legacy lives within our stories, is looking for a new Homestead ambassador to join the team. Located above our R.M.Williams flagship, you will be based in our brand new showroom and customer servicesspace in the heart of Sydney's CBD. We are seeking a warm, authentic, and passionate Customer Experience Ambassador to join our global Customer Service team.
Key Responsibilities
Craft an immersive customer experience, championing our world-class Signature Service
Demonstrate an unsurpassed service culture, instilling our mission to 'be known across the world for our Signature Service'
Cultivate online sales via phone (inbound and outbound), chat, SMS and video appointments
Demonstrate robust customer case management, providing support and information regarding stock availability, order inquiries, returns and repairs
Act as an R.M.Williams brand ambassador using your deep product and brand knowledge to deliver tailored solutions to customers
What we're looking for
Experience in a customer service role in a high volume omnichannel contact centre setting across phones, live chat and emails
Experience with case management in Salesforce service cloud or similar platform (highly desirable)
Strong written and oral communication skills
The ability to collaborate effectively within a team
Empathy and the ability to foster positive and inclusive interactions




Effective selling skills and a track record of achieving commercial goals
An open mindset and a genuine curiosity to understand diverse perspectives
Strong problem-solving abilities
A professional and positive demeanour in all situations
What we offer
Be part of an established and iconic Australian brand
40% employee discount
Exclusive private health partnership
About R.M.Williams
Since ****, R.M.Williams has answered a call for hardwearing, timeless products that can hold up against the harsh conditions of the Australian outback - and look good whilst doing it. Our bestselling leather boots and belts are still crafted by hand in Adelaide, South Australia, alongside an ever-growing range of apparel, accessories and lifestyle products. At the heart of everything we do is a simple promise of loyalty and endurance; a commitment that our products will accompany their wearer on all of life's great journeys. Reginald Murray 'RM' Williams always said, 'it's the people who make a company' and we stand by that statement today, with a global network of teams that feels like family. A culture of growth, development and team spirit is central to our success.
R.M.Williams appreciates the importance and value of a diverse workforce and is committed to the principle of equal opportunity for all employees and to provide employees with a work environment free of discrimination and harassment. All employment are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, sex, gender identity, national origin or family or parental status. R.M.Williams will not tolerate discrimination or harassment based on any of these characteristics.
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📌 Customer Experience Ambassador (6 Month Contract) (Sydney)
🏢 R.M. Williams
📍 Sydney