About us:
SkyBus is Australasia's leading airport transit company.
We take passengers on trips of a lifetime 365 days a year.
We are not your average bus company - we are fearless and have our eyes on the future.
As a business who genuinely cares about our customers, our people, and our environment, we are industry leaders in delivering zero-emission technology, investing in our communities, training and developing our people, and providing an inclusive workplace which reflects the people we serve.
The opportunity:
At SkyBus, we pride ourselves on providing first in class service, and the Supervisor role plays a key role in ensuring this quality service is maintained and opportunities for improvement are identified and actioned.
This role will be an ideal fit for someone that is passionate about building solid relationships with staff, improving operational performance and driving business profitability
Reporting to the Manager - Service Delivery, you will have direct accountability for a pool of Bus Drivers based at our Mascot depot and ensure they are performing at an optimum level at all times.
Encouraging a safety and customer-centric culture through leadership and regular engagement is crucial in this role as we strive to continually provide safe, clean, affordable and reliable services for our valued customers.
You will also play a key role in fostering a strong working relationship with Sydney Airport, partnering closely with key stakeholders to deliver operational excellence and achieve shared objectives.
What you'll be involved in:




Working collaboratively with Sydney Airport on a daily basis to ensure seamless operations, exceptional customer experiences, and the achievement of mutual business goals.
Aligning your team to business values and objectives through active leadership
Developing employee capabilities through coaching, training and succession planning
Allocating resources and making ongoing changes as part of rostering to meet operational requirements
Conducting the investigation of incidents, accidents, and customer complaints to determine cause and taking necessary actions to prevent reoccurrence
Managing fleet maintenance and presentation by collaborating with the Workshop Manager to ensure fleet reliability, cleanliness and safety
Ensure compliance with service contract obligations by analysing operational performance data
Providing support to frontline employees during incidents and emergencies
Adopting a continuous improvement approach to all business processes
Conducting performance improvement meetings and attending to disciplinary matters
Being active in the network by performing Bus Driver and Customer Service Officer duties when required
The boxes you'll tick:
A connection with our values - Passion, Integrity,



Respect, Authenticity, Humility
Relevant tertiary qualifications in Business, Logistics, Management or equivalent highly desirable
Experience working in a fast-paced operational environment leading large teams
High level of initiative and demonstrated ability to exercise sound judgement in making quick decisions
Strong computer literacy, communication and problem-solving skills
High level of initiative and ability to exercise sound judgement in making quick decisions
Hold or have the ability to obtain a heavy vehicle drivers licence (HR or above), CPVV Driver Accreditation and Working With Children Check
Why SkyBus:
We are Australasia's most iconic mass transit bus operator with a world-class reputation for delivering fast, frequent and affordable travel
We have a diverse, inclusive, and supportive work environment that enables you to succeed
We care for our people and provide an Employee Assistance Program which includes wellbeing support, financial and nutritional coaching, counselling, and legal advice
We offer secure and long term employment with genuine career progression opportunities locally and interstate
We have free on-site car parking available for all employees
SkyBusis proud to be an Equal Opportunity Employer and our people represent the community which we service.
We invite all suitably qualified applicants to apply, including First Nations People, and people from diverse social, cultural and gender backgrounds.
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📌 Operations Supervisor - Skybus (Sydney)
🏢 Skybus
📍 Sydney