Project Officer - Knowledge & Innovation
Join Hospitality and Racing a division within the Department of Creative Industries, Tourism, Hospitality and Sport
Clerk Grade 7/8 with a salary range of $116,971 - $129,492 per annum plus superannuation
Ongoing role based in Sydney, NSW
About the Role
We are seeking a proactive and detail-oriented Project Officer to join our Knowledge & Innovation team. In this role, you will help shape how knowledge is managed, maintained and improved across Hospitality & Racing. This role offers a unique opportunity to contribute to the development of knowledge products that support the regulation of hospitality and racing industries in NSW.
You will analyse legislation, policies, procedures and operational information, translating complex requirements into clear, practical and user focused guidance materials that support consistent decision making and regulatory compliance.
Working closely with subject matter experts and stakeholders, you will identify opportunities to improve processes, strengthen knowledge resources and ensure information remains accessible and fit for purpose. You will also contribute to the ongoing review, governance and continuous improvement of knowledge assets, helping to maintain a trusted and compliant knowledge environment.
This is an excellent opportunity for someone who enjoys combining analytical thinking, project coordination and knowledge product development to deliver meaningful outcomes within a regulatory environment.
About You
You are an organised and collaborative professional with experience developing and maintaining knowledge products including standard operating procedures work instructions, governance templates or other operational documentation.




You have strong written communication skills and can confidently interpret complex legislation, policies or procedures and translate them into practical, user-friendly resources. You are detail orientated and take pride in ensuring information is accurate, consistent and aligned to governance standards.
You Will Bring:
Experience in knowledge lifecycle management, business improvement, project coordination or operational policy and procedure development.
Solid analytical skills with the ability to identify risks, gaps and opportunities to improve business processes.
Excellent stakeholder engagement skills, with experience working effectively with subject matter experts to identify requirements, validate content and support implementation.
Experience reviewing, developing and maintaining standard operating procedures, work instructions, templates, process documentation or other operational knowledge resources.
A keen eye for detail and a commitment to maintaining high-quality knowledge products, strong governance practices and continuous improvement.
Experience working within a regulatory, compliance or policy environment, and an understanding of knowledge lifecycle management, will be highly regarded.
Closing Date
Monday, 21 September **** ******AM)
Contact:
Kalashree Wakhare –
Working at the Department of Creative Industries, Tourism, Hospitality and Sport
At the Department of Creative Industries, Tourism,



Hospitality and Sport we bring vibrancy to NSW by growing our creative industries and workforces, driving strong visitor and night-time economies, ensuring a responsible hospitality sector, and putting arts, culture and sport at the heart of our communities.
Together we:
Createsocial and economic opportunities for thestate
Support the creation of jobs across the creative, visitor andnight-timeeconomies
Prioritise First Nations artists, stories andculture
Ensure arts, culture and sport are at the heart ofevery community to be enjoyed and accessed byall
Drive visitation through events, campaigns and visitor experience development
Activate our night-time and creative economies to unlock unique precincts and community spaces
Deliver a vibrant and responsible hospitality, liquor, racing and gamingenvironment
Support NSW's key Cultural Institutions to ensure access for all, enable community experiences and education and preserve the state's diverse cultural assets and history.
At DCITHS, we welcome applicants from diverse backgrounds, including people with disability, Aboriginal and Torres Strait Islander people, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
If you require an adjustment to be made during the recruitment processor have an enquiry about the support provided, please contact Kalashree Wakhare Talent Acquisition Partnerat or on *************************** *************** .
For more information on reasonable adjustments and types of alternate formats available through the recruitment process you can visit 'Adjustments for Individual needs' at I work for NSW.
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📌 Project Officer - Knowledge & Innovation (Sydney)
🏢 Liquor & Gaming NSW
📍 Sydney