Job Description
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Up to a maximum of 5 months duration
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Full time/Part time (3 days min.), casual position for an immediate start
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Peak period coverage between end of November **** – March ****
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Contact Centre Services coverage between 8:00am – 7:00pm
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Higher Education Officer Level 2 casual rate $***** per hour + super
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Duties:
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Assist new students to navigate Student Online and enrol, timetable, access LMS and understand the Handbook.
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Answer general queries about studies such as study plans, timetables & contact hours.
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Support students to build their personal Orientation Planner in time for O-Week.
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Refer students to ASK La Trobe or other stakeholders during the peak period for more detailed assistance for complex enquiries.
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Refer students to other services, such as clubs and societies, Medibank staff Overseas Students Health Cover (OSHC) enquiries, Student IT
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General queries – wayfinding and campus navigation, books and book lists, car parking on campus, public transport to campus, best coffee on campus, uniform requirements (e.g. nursing).
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Assist and support Load Optimisation Outbound Call Campaigns as part of our outreach support by contacting students via phone and/or email.
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Assist and support Inbound phone enquiries for new students.
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Requirement to be available full time for peak periods between December **** (including 24 & ***** December **** for VTAC rounds) up to February/March ****. Part time i.e. 3-4 days can be discussed and negotiated with the right incumbent/s.
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Incumbent must be available to work between the hours of 8:00am – 7:00pm Monday to Friday.
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Selection criteria:
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The successful candidate must demonstrate possession of the following knowledge and skills:
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Is a current student or recently graduated student of La Trobe University.
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Ability to follow instructions and procedures.
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Knowledge of various student software applications used for administrative tasks eg Student Portal, Allocate+, LMS.
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An ability to work to given deadlines and to set standards.
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An ability to communicate information in a courteous and effective manner.
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A flexible approach to duties and a positive attitude to work.
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Willingness to learn.
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Job advertisement may close earlier if a suitable applicant is found.
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Applicant must have full working rights in Australia for the full duration of the appointment.
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Applications close by 11:55pm Sunday 20th September ****
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For inquiries about this position, please contact Emma Fowler at the following email:
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All La Trobe University employees are bound by the Working with Children Act ****. If you are successful, you will be required to hold a valid Victorian Employee Working with Children Check or Interstate equivalent prior to commencement
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Why La Trobe:
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Develop your career at an innovative, global university where you'll collaborate with community and industry to create impact.
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Enjoy working on our inspiring and stunning campuses – the perfect hub for industry, students and academics
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🏢 School Of Education, La Trobe University
📍 Victoria