JOB OVERVIEW
Client Assist is responsible for supporting Open Arms service provision nationally. The Clinician role is telephone based and supports regional Open Arms locations across Australia through the provision of responsive intake, triage and referrals to regional offices for allocation.
Clinicians work in a rostered 24/7 environment across 7 days within a hybrid work from office/home model providing over the phone clinical services for Australian veterans and their families.
Your work will be phone based and will include a combination of intake, assessment and triage for Open Arms nationally, the provision of immediate clinical mental health support and, referral to state-based specialist and crisis case management services.
The role is telephony based with versatile working opportunities once initial training and key proficiency measures are met.
You will be supported through the provision of regular coaching, ongoing learning and development opportunities and, funded clinical supervision.
DUTIES
As an APS 6 you will be required to
MANDATORY REQUIREMENTS
In addition to the above, one of the following:
ELIGIBILITY
NOTES
This recruitment process may be used to fill ongoing and/or non-ongoing position/s. For more information about the role, please see the Candidate Information Pack.
A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.
Successful applicants engaged into the APS will be subject to a probation period.




We welcome people with diverse skills, experiences and perspectives.
DVA is committed to building a workforce that reflects the community we serve and encourages applications from:
We are a Veteran Employer of Choice! This means you benefit from a workplace actively supporting veterans and families of veterans – one that understands and values military experience. You're joining an organisation publicly recognised for its commitment to fostering veteran-friendly employment pathways and long-term career success.
The Australian Public Service (APS) values the unique skills, perspectives, and experiences that veterans gain during their Australian Defence Force (ADF) employment and encourage veterans to apply. Support may be available to veterans transitioning to meaningful APS careers through participation in VetPaths, which offers veterans an opportunity to participate in a six-month program offering formal learning and development, career mentoring and activities for wellness and peer support. More information can be found on the DVA Website.
RecruitAbility applies to this vacancy. Under the RecruitAbility scheme, you will be invited to participate in further assessment activities for the vacancy if you choose to opt-in to the scheme, declare you have a disability and meet the minimum requirements for the vacancy. All requests for reasonable adjustments will be considered and managed in consultation with you.
Further information can be found at .
CANDIDATE INFORMATION PACK
The candidate information pack is available below.
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📌 Aps 6 Clinician (Brisbane)
🏢 Department of Veterans' Affairs
📍 Brisbane