Join a family-owned Victorian company delivering integrated facilities services to government, emergency services and critical infrastructure clients since ****.
Laurel Group is a Victorian, family-owned integrated facilities services company operating since ****. We deliver commercial cleaning and property services across metropolitan and regional Victoria, with operations now extending into Queensland. Our client base includes government, emergency services and critical infrastructure organisations, and our reputation has been built on transparency, integrity and consistently high standards of service delivery.
We're proud of the long-term partnerships we've built over more than five decades, and we're looking for people who share our commitment to professionalism, quality and genuine care for the teams and clients we work with.
We are seeking an experienced and motivated Cleaning Supervisor to join our growing operations team. This is a hands-on, field-based role, responsible for managing client relationships, supervising service delivery across multiple sites, leading frontline teams, and ensuring our standards of quality, safety and customer satisfaction are consistently met. This is an important role in supporting Laurel's continued growth, with real prospect to contribute beyond day-to-day operations.
Flexible working roster
Key Skills & Attributes
Previous experience in a Cleaning Supervisor, Operations Supervisor or similar role (cleaning or facilities management industry preferred)
Strong leadership and people management skills
Excellent communication and customer relationship management abilities
Proven ability to manage multiple sites and competing priorities
Strong organisational and time management skills
High attention to detail, with proficiency in Microsoft Office and confidence using workplace systems such as HR/rostering and job management platforms (e.g. Employment Hero, AroFlo), or the ability to quickly learn new systems




Knowledge of OH&S; requirements and quality management systems
Ability to problem-solve and make sound operational decisions on the go
Current Australian Driver Licence
Full working rights in Australia
Ability to obtain and maintain a National Police Check and any other clearances required for our client sites
Willingness and flexibility to work variable hours, including regular weekends and late nights
Duties & Responsibilities
Manage day-to-day operations across allocated client sites
Build and maintain strong relationships with clients, responding promptly to service requests
Supervise, coach and support cleaning teams to achieve service excellence
Conduct regular site inspections and quality audits
Ensure compliance with company policies, client requirements and OH&S; legislationManage staff performance, coaching and workforce planning across sites
Monitor labour costs and operational budgets, working closely with the Rostering Coordinator
Assist with recruitment, onboarding and training of new employees
Investigate customer complaints, incidents and service issues, and implement corrective actions
Monitor operational KPIs and prepare reports as required
Support new site mobilisation and the onboarding of new contracts as Laurel's operations grow
Contribute to tender and new business support activities as required
Support Laurel's social procurement commitments and workforce diversity initiatives
Identify opportunities for continuous improvement and operational efficiencies
Support business growth by maintaining high levels of client satisfaction
What We Offer
Competitive salary package
Company vehicle
Mobile phone and laptop
Ongoing professional development and training
Supportive leadership team with genuine opportunities for career progression
A dynamic, growing, family-owned organisation where your contribution is recognised
Laurel Group
Suite ***** Wirraway Road, Essendon Fields VIC ****
#J-*****-Ljbffr

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