Administration & Customer Support Officer - People & Culture Officer
Reference Number: S***********
Closing Date: 13/09/2026
Employment Type: Permanent Full Time
Waverley Council is looking for an enthusiastic and motivated
Administration and Customer Support Officer
to join our
People & Culture
team.
This is an opportunity to contribute to the delivery of effective and customer-focused People & Culture services, supporting a range of administrative activities across employee life cycle.
Permanent full time
Community focused, not for profit, values driven service.
Close to public transport.
Access to Fitness Passport – discounted gym memberships.
A supportive and inclusive work culture.
Opportunities for professional development and career progression.
Wellness that works for you! From annual skin checks and flu shots to our bi-annual health fair, we're committed to helping you stay healthy
The Role
The purpose of this role will be responsible for providing pro-active administrative services and support within the People and Culture team. The role provides effective internal quality customer service and contributes to the implementation and delivery of HR administrative processes and systems. A key focus is guiding an environment of continuous improvement and the promotion of a customer service culture within the P&C; team.
Key Responsibilities
Assist with supporting all HR activities within Council, including where appropriate providing direct support to management and employees.
Support monitoring of the P&C; email inbox and triaging enquiries as needed
Support P&C; through the provision of day-to-day administrative requirements to support delivery of services across all people related matters.
Processing correspondence, purchase orders and other financial transactions using TechnologyOne (TechOne)




Support Recruitment Business Partner to coordinate and manage interview scheduling, recruitment compliance and screening activities, including medicals, criminal history checks, VEVO checks.
Support Learning Business Partner in tracking employee learning and professional compliance
Assist in completion of all recruitment activities and letter of offer generation and processes in conjunction with HR Business Partners and hiring managers where necessary.
Serve as the primary contact for new hire inductions and orientation and manage all aspects of the early onboarding process, including the accurate completion of all new hire paperwork, as well as pre-employment verification and relevant background checks.
Selection Criteria
Experience in providing advanced administration support
A quick learner able to interpret, apply and direct stakeholders to a range of HR resources and documents, such as policies and procedures
Excellent stakeholder management experience across all levels of the organisation, up to the General Manager
Demonstrated ability to deliver exceptional customer service to diverse stakeholders, internal customers and the People & Culture team
Strong ability to maintain discretion and confidence and deal with highly sensitive information
Strong written and verbal communication skills, including preparing various HR documents and letters
Please refer to the position description for detailed information on the position and required skills and experience. For more information contact Rita D'Arcy,



Executive Manager, People & Culture,
About Waverley Council
At Waverley Council, our values of
Respect, Integrity, Innovation, Collaboration
and
Care
guide how we work together, deliver, lead and support our community.
We are committed to providing an accessible and inclusive recruitment process. If you require adjustments or support at any stage, please contact our People and Culture team at .
Waverley Council is committed to providing equal employment opportunities to all candidates. We value diversity. We encourage applications from people from diverse groups, including, but not limited to, Aboriginal and Torres Strait Island people; people from culturally diverse backgrounds; young people; older workers; people with disabilities; LGBTQIA+; and other minority groups.
We fully support the aims and objectives of the NSW Officer of Children's Guardian and Child Protection legislation. We will implement necessary practices to ensure a safe and supported Council environment for children and young people. All staff, volunteers and contractor's welcome child safe and child friendly practices
An account is automatically created for you as part of the Apply with SEEKprocess. This allows you to return and edit your application.
We collect your first and last names, email address, mobile phone number,address, education and employment history, where available, topre-populate this account.
Note: Candidates using mobile devices are stronglyadvised to use a desktop computer to complete theapplication forms as they require extensiveamounts of typing.
Waverley Council acknowledges the Bidiagal, Birrabirragal
and Gadigal people, whotraditionally occupied the Sydney
Coast. We also would like to acknowledge AboriginalElders
both past and present.
#J-*****-Ljbffr

📌 Administration & Customer Support Officer - People & Culture Officer (Sydney)
🏢 Waverley Council
📍 Sydney