Job Description
ABOUT US
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Indie Campers is a global leader in road trip travel, offering thousands of customers the freedom to explore the world in fully equipped campervans and RVs.
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As we expand our product offerings, we rely on exceptional frontline professionals who deliver memorable customer experiences while also driving commercial results.
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The Rental Service Agent is a dual-focused role:
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Customer Experience Champion for rentals
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Sales Specialist for RV purchase demos and conversions
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This position is crucial to ensuring customers leave satisfied, whether they are beginning a rental journey or purchasing their future RV.
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THE ROLE
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The Campervan Rental Agent executes all customer-facing rental operations and performs professional RV sales demonstrations to convert leads into buyers. This is a hands-on, customer-centric role combining service, product presentation, operational execution, and follow-up sales management. Across rentals and sales, this role ensures every vehicle, every interaction, and every customer moment reflects Indie Campers' high standards.
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WHAT WILL YOU WORK ON?
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Customer Service & Operations: Conduct check-ins/check-outs, briefings, and provide ongoing rental support. Handle service recovery and emergencies with empathy.
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Sales Demonstrations & Customer Engagement: Prepare and perform RV demos, showcasing features, specs, and customer-specific needs. Ensure smooth handovers and all documentation is in order.
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Sales Conversion & Lead Management: Track leads, demos, and follow-ups in CRM. Convert rental customers into sales opportunities, and support the RV Sales District and City Lead to meet targets.
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Product Knowledge & Technical Support: Maintain knowledge of Indie Campers RV models and perform basic system demos (lighting, gas, etc.). Troubleshoot and elevate issues as needed.
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WHO ARE WE LOOKING FOR?
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Must have: 1-3 years in customer service, sales, hospitality, rental, or automotive environments.
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Must have: Strong communication and customer engagement skills.
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Must have: Ability to understand and explain technical RV/vehicle systems.
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Must have: Hands-on, adaptable, solution-oriented under pressure.
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Must have: Organised, detail-focused, and proactive in managing leads or customers.
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Must have: Driving License required.
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Must have: English and Nice to have: local-language proficiency (if applicable).
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PHYSICAL AND OPERATIONAL REQUIREMENTS
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Must Have: Able to stand, walk, and move around the depot for extended periods throughout the day.
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Must have: Able to lift or carry light to moderate items ****** kg).
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Must have: Comfortable working outdoors in varying weather conditions.
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Must have: Flexible to work weekends, holidays, and peak-season schedules.
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Must have: Ability to interact with customers in different emotional states (excited, stressed, confused) with calmness and professionalism.
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THE INDIE COMMITMENT!
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Competitive compensation and commission opportunities.
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Training in sales, product knowledge, customer service and RV technical systems.
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Career growth across Rental, Sales, Operations or Servicing.
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Travel benefits and access to the Indie Campers rental fleet.
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Agile and multicultural working environment.
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Are you Ready to Go Indie?

📌 Rental Service Agent - Cairns
🏢 Indie Campers
📍 Cairns