Education Quality & Customer Experience Manager (Melbourne)

Education Quality & Customer Experience Manager (Melbourne)

11 Sep
|
Compass Education
|
Melbourne

11 Sep

Compass Education

Melbourne

Compass is seeking a Quality Assurance Manager to elevate customer service quality across its global Support team. You will monitor and evaluate interactions across omni-channel channels, using QA data and feedback to drive improvements and ensure compliance.
You will collaborate with Support, Team Leaders, Training, Product and Development to maintain a unified quality culture. The role requires robust analytical skills, leadership experience in a contact centre, and the ability to translate
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📌 Education Quality & Customer Experience Manager (Melbourne)
🏢 Compass Education
📍 Melbourne

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