Key Account Manager – Critical Infrastructure Operations
About the Role
Join a growing infrastructure organisation as a Key Account Manager, serving as the trusted point of contact for key clients.
This non-sales role focuses on delivering consistent service excellence, managing ongoing relationships with primary customers, and coordinating across operations, engineering, and delivery teams.
Key Responsibilities
Act as primary client contact, managing day-to-day communications and service expectationsOversee contractual performance, SLAs, KPIs, and compliance requirementsCoordinate client projects across construction, operations, and facilities teamsManage project handovers from construction to live operationsBuild trust-based relationships with client stakeholders, advocating their needs internallySupport incident resolution with timely, transparent cross-team coordinationLead client meetings,



business reviews, and performance reportingDrive continuous improvement in service delivery and operational processes
What You'll Bring
5+ years in client account management, service delivery, or operations within data centre, construction, facilities management, or commercial real estateStrong contract/SLA management and stakeholder engagement experienceProven ability to balance client expectations with operational deliveryExcellent communication and relationship-building skillsProactive, detail-oriented approach in rapid-paced environments
Additional Information
Two positions available in Melbourne with hybrid flexibilityOccasional travel to operational sites required

📌 Key Account Manager – Critical Infrastructure Operations (Melbourne)
🏢 IKG Talent
📍 Melbourne