Reception & Reservations Team MemberBanksia Tourist Park is a family-run tourist park and lifestyle village for over 55s, based in Hazelmere.
We offer onsite and short-stay accommodation, permanent sites and a welcoming community environment for our guests, residents and visitors.We are looking for a friendly, capable and reliable Reception and Reservations team member who enjoys helping people, working in a busy office environment and being part of a supportive team.As a family-run business, we value good service, teamwork and a positive attitude.
The right person will be welcomed, supported and made to feel part of the team while learning the role.The Role
Immediate start
Casual role, with approximately ***** hours per week.
Hours may vary depending on the operational needs of the business.
Available Monday to Sunday, including public holidays.
Weekday shifts will vary depending on the operational needs of the business
Weekend shifts are usually *****am – 4.00pm, approximately every second or third weekend
Duties
Front reception duties, including answering incoming calls, redirecting enquiries, managing correspondence and taking reservation bookings
Meet and greet guests, residents and clients in a warm and professional manner
Liaise with permanent residents, build rapport and help maintain a positive community atmosphere
Use booking and office systems to manage reservations, enquiries, guest communication through third-party booking gateways,



daily administration and general office duties
Scanning, photocopying and electronic filing
Perform ad-hoc office duties, assist with laundry as required, and help ensure the office, reception and shared areas are kept clean, organized and welcoming
About You
Previous reception, reservations, hospitality or administration experience is preferred, but full training in our booking systems will be provided
Experience with Newbook or RMS is highly desirable
Good computer skills and the ability to learn new systems quickly
Proficiency in Microsoft Word or Excel is desirable
Excellent phone skills, clear communication and confidence dealing with guests, residents and people from different backgrounds
Well organised, productive and able to multitask with excellent attention to detail
A current driver's licence is required
Well-presented, courteous and professional
Proactive, with a strong work ethic and initiative
A vibrant personality, friendly and helpful attitude, and positive energy to bring to the team
Current police clearance and the right to work in Australia are required
We Offer
A friendly and inclusive work setting
A family-run workplace where you will be welcomed, valued and made to feel part of the team
Training in our booking systems and ongoing support from an experienced team
Free onsite parking
The opportunity to grow and develop professionally

📌 Reception & Reservation Team Member (Western Australia)
🏢 Bronzewing Investments PTY as trustee for PF Gangemi Family Trust
📍 Western Australia