C.H. Robinson is seeking a Customer Excellence Executive, responsible for managing the commercial and operational relationship for a portfolio of accounts which reside in Customer Excellence Centers, serving as the primary point of contact for service delivery and performance.
You will be centered on customer retention and operational efficiency.Responsibilities:The duties and responsibilities of this position consist of, but are not limited to, the following:Prepare for and actively participate in Business Reviews (BRs) or Monthly Market Updates, depending on the customer's size and importanceDefine customer's operational KPIs, if applicable, to ensure service compliance and customer satisfactionEnsure SOPs are updated based on customer needs, ensuring alignment with operational teamsBuild a trusting relationship by ensuring high-quality execution as expected and working with internal partners to identify and resolve issues in timeEnsure effective revenue management based on customer segmentation, and proactively address low revenue situations by either optimizing costs or increasing selling ratesPerform shipment audits to ensure execution is in accordance with agreed customer SOPStay informed about changes within the customer's business, industry and sector through regular customer communication; apply this knowledge to identify new opportunitiesMeasured cadence of contact to build and maintain customer relationships based on required expectations using Atmosphere (daily, weekly, or monthly)Proactively track the bidding process with the customer until the opportunity is completedSupport the pricing strategy and have a clear understanding of the purchasing structure of customers and the urgency of shipmentsRetention is top priority,



but pursuing thoughtful market share expansion with sales and negotiation is an expectation Ensuring effective revenue management based on customer segmentationSupport the operational processing and the connection between Customer Excellence Centers in multiple regionsRegularly reviews AR dashboard and ensures timely action is taken with customers Effectively represent our digital solutions through an understanding of applying technology and analytics to customer strategy and gain operational efficienciesRequired Qualifications:Required:High school diploma or GEDMinimum 2 years total working within the transportation industryAbility to travel up to 15% (domestically)Preferred Qualifications:Preferred:Bachelor's degree from an accredited college or universityExcellent verbal, written and presentation communication skills, solid listener ability to connect to your audience, and ability to tailor messaging to the appropriate audienceAnalytical mindset with a strong understanding of data fundamentals and passion for data integrity, validation, and discovering insights within the dataFamiliar with problem solving and continuous improvement methodologiesProven ability to integrate and grow relationships with both internal and external stakeholdersLeadership skills to motivate, develop, empower, and energize others while working in a collaborative and cross-functional team environment for the customer's benefitRobust organizational skills including attention to detail and multi-tasking working with several customers and projectsBroad market and industry knowledgeProficient in Microsoft Office Suite of programs, including Power BIValues a diverse and inclusive work environmentBenefitsAt C.H. Robinson Oceania, we are a proud Equal Opportunity employer offering flexible work to support a work/life balance along with offering a broad range of career development opportunities.
We have an experienced and passionate team who work collaboratively to deliver smarter solutions for our clients.
Employees have access to our well regarded, confidential Employee Assistance Program.
Our Robinson Cares program allows our employees to give back to the community.

📌 Customer Excellence Executive (Sydney)
🏢 C.H. Robinson
📍 Sydney