Company DescriptionWelcome to Novotel Sunshine Coast Resort, one of the Sunshine Coast's most unique coastal destinations.
Set across beautiful tropical grounds, our resort offers over 370 rooms, a private lagoon, resort-style pool and a relaxed holiday atmosphere.We're also home to the Sunshine Coast Convention Centre, hosting conferences, events and celebrations for up to 1,400 guests.
With so much happening across the resort, every day brings something different.As part of the global Accor network, you'll be joining a team that values genuine hospitality, teamwork and creating memorable experiences.
Whether you're building your hospitality career or looking for your next opportunity, you'll have plenty of opportunities to learn, grow and make a difference.Job DescriptionWe're looking for a friendly and adaptable Front Office All-Rounder to join our team.This is a varied role where you'll support our Front Office and Guest Services operations, helping create a warm and seamless experience for our guests from arrival through to departure.What you'll be doingWelcoming guests and assisting with check-ins and departuresResponding to guest enquiries and service requestsAssisting guests with luggage and providing porter servicesAssisting with concierge enquiries including local recommendations,



bookings and guest requestsPromoting Accor loyalty programs and upselling opportunitiesWorking closely with other departments to deliver seamless guest experiencesCompleting guest records and general Front Office administrationQualificationsWe're looking for someone who:Has experience in hotel Front Office or a customer-facing hospitality roleHas a genuine passion for creating great guest experiencesCommunicates confidently and enjoys connecting with peopleIs proactive, adaptable and comfortable in a fast-paced environmentHas strong attention to detail and takes pride in their workIs comfortable using Microsoft Office; Opera Cloud experience is highly regardedIs flexible to work a rotating roster including weekends and public holidaysIf you're a people person who enjoys variety and wants to be part of a vibrant resort environment, we'd love to hear from you!
Additional InformationWhy work for Accor?
Accor is one of the largest global hospitality businesses, with over **** Hotels across 110+ countries, the career development opportunities are endless.Advantages Your WayAccess to global accommodation and F&B; discounts#LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.Recognition of service anniversaries and Accor Tenure Milestones.Our Commitment to Diversity & Inclusion.We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent.
We offer reasonable adjustments to support you.
If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.

📌 Front Office All-Rounder (Queensland)
🏢 AccorHotel
📍 Queensland