Since ****, Longines has embodied the elegance of Swiss watchmaking. Established in Saint-Imier, Switzerland, we have built a legacy founded on tradition, innovation and sophistication. Renowned worldwide, we seamlessly blend heritage with contemporary sophistication, and we are represented globally through our ambassadors including Jennifer Lawrence, Henry Cavill and Kate Winslet.
As a member of Swatch Group, the world's leading manufacturer of timepieces, Longines is one of the world's most recognised luxury watch brands, with a presence in more than 150 countries.
The Opportunity
This is more than a retail leadership role. It's an opportunity to lead the Longines brand experience at our Chadstone Boutique, inspiring your team to deliver exceptional client experiences while achieving outstanding commercial results.
As Boutique Manager, you will take ownership of the boutique's daily operations, sales performance, team development and client experience. As a key ambassador for Longines, you will lead by example, embodying the elegance, professionalism and service excellence synonymous with the brand.
Key Responsibilities
Lead, coach and inspire the team to achieve and exceed sales targets and KPIs
Champion a client-first culture and deliver an elevated Longines experience
Build meaningful client relationships and support long-term customer loyalty
Recruit, onboard, train and develop team members through regular coaching and feedback
Analyse sales and operational results to identify opportunities and improve performance
Lead by example through exceptional service, product knowledge and selling skills




Oversee daily boutique operations, ensuring policies, procedures and brand standards are consistently followed
Maintain exceptional visual merchandising and boutique presentation standards
Oversee inventory management, stock counts, stocktakes and replenishment
Manage rosters and workforce planning to optimise the client experience
Support the team with escalated client concerns and operational issues
Ensure boutique security, safety and compliance standards are maintained
Collaborate with Marketing & Communications on boutique events and client initiatives
What You'll Bring
Previous experience in a retail management experience in a comparable retail leadership role
Proven experience leading and developing high-performing teams
Strong commercial acumen and a track record of achieving sales targets and KPIs
Exceptional customer service and relationship-building skills
Excellent leadership, communication and interpersonal skills
Strong organisational, analytical and problem-solving skills
A proactive and team-oriented approach
Computer literacy, including Microsoft Word and Excel
A genuine passion for luxury retail, client experience and the Longines brand
You'll Stand Out If You Have
Experience within luxury watches, jewellery, premium fashion or high-end retail
Tertiary qualifications in Business Administration, Retail Management or a related discipline
Experience managing inventory, budgets and operational reporting
A passion for Swiss watchmaking, craftsmanship, heritage and timeless elegance
#J-*****-Ljbffr

📌 Longines Boutique Manager | Chadstone (Melbourne)
🏢 Lumesse
📍 Melbourne