XPT Software Australia Pty Ltd | Contract

Sydney, Australia | Posted on 09/09/2026

- XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company
- XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
- We have 120+technocrats in Australia working at our clientlocations.
- XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
- We have served100+ clients globally, fulfilling their onsite-offshoreneeds.

Job Description

The ESM Learning Developerwill be responsible for designing, developing, and maintaining high-qualitylearning solutions that support the successful adoption of Enterprise ServiceManagement (ESM) processes and technologies. The role partners with SMEs, ChangeTeam, project teams, and business stakeholders to develop engaging learningexperiences, training materials, and capability uplift initiatives that driveuser adoption and business readiness.

Key Responsibilities

- Understand Learning NeedsAnalysis (LNA) and validate capability gaps.
- Develop eLearning, simulations,product Videos (with voice over), Quick Reference Guides (QRGs), workinstructions,



and facilitator guides.
- Design role-based learningpathways and training plans.
- Support Train-the-Trainer, UAT,go-live, and post-go-live learning activities.
- Collaborate with businessstakeholders and SMEs to validate learning content.
- Maintain and continuouslyimprove learning assets and knowledge resources.

Skills &Experience;

- Australian Citizen with the abilityto obtain and maintain required police clearances.
- Mandatory: Experience with SAP Enable Now forlearning content development.
- Experience developing digitallearning solutions for large-scale business transformation programs.
- Robust instructional design andadult learning knowledge.
- Proficiency in Microsoft 365tools and Learning Management Systems (LMS).
- Excellent stakeholderengagement, communication, and content development skills.
- Highly Desirable: Experience with Clipchamp ,
- Desirable: WalkMe Learning, orother digital learning and video authoring tools.
- Desirable Knowledge ofServiceNow and Enterprise Service Management processes is highly regarded.

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📌 Learning developers-Citizen (Sydney)
🏢 Xpt Software Australia
📍 Sydney