Manage and grow a high-volume portfolio of SMB customers in the ANZ South territory (VIC, SA, WA and TAS).

You will:

- Build trusted relationships by understanding each customer's business, workforce challenges and priorities.
- Balance proactive account growth with responsive customer support.
- Identify and progress upsell, cross-sell, renewal and retention opportunities.
- Lead customer meetings and executive business reviews that uncover risks, priorities and opportunities.
- Monitor account health and churn risk, partnering with internal teams to develop effective retention plans.
- Build strong relationships with external partners and identify partner-led opportunities.
- Maintain accurate pipeline, forecasts and account records in Salesforce.
- Represent customer and portfolio needs internally while working effectively across a global organisation.

Key qualifications and attributes:

- You'll be organised,



commercially motivated and energised by managing multiple customer and sales priorities.
- You'll bring a genuine interest in understanding customer needs and helping organisations improve the way they manage their workforce.
- Experience in end-to-end SaaS customer account management.
- The ability to manage a busy portfolio while maintaining consistent customer engagement.
- A customer-first mindset combined with commercial drive.
- Confidence engaging stakeholders and positioning solutions consultatively.
- Curiosity, resilience and a robust desire to build a career in technology sales.
- A willingness to learn independently, respond positively to feedback and continuously improve.
- Positive energy, a collaborative approach and enthusiasm for contributing to a growing ANZ team.

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📌 Customer Account Manager - SMB (Melbourne)
🏢 Ukg-6
📍 Melbourne