Incident & Knowledge Management SME — ITIL/Service Desk (Sydney)

Incident & Knowledge Management SME — ITIL/Service Desk (Sydney)

11 Sep
|
Tata Consultancy Services
|
Sydney

11 Sep

Tata Consultancy Services

Sydney

Tata Consultancy Services Limited in Sydney is seeking a Service Desk SME to lead processes, best practices and ITIL-aligned initiatives for optimized service delivery.

The role requires deep knowledge of ITIL Service Management, Operations, and monitoring tools; you will drive improvements in FCR, CSAT and ticket quality while governing Knowledge Management and KCS practices to ensure rapid restoration of Major Incidents.

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📌 Incident & Knowledge Management SME — ITIL/Service Desk (Sydney)
🏢 Tata Consultancy Services
📍 Sydney

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