The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a protected, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+ equality, veterans, women and youth.

The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria.

We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse backgrounds and abilities.

If you're having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don't hesitate to get in touch with the contact person listed on the ad.

For more information on working with us and our recruitment process,



please visit Department of Families, Fairness and Housing Victoria | Jobs (

THE ROLE

As Operations Manager you will lead and be responsible for a team of Team Managers to implement, manage and monitor strategies to meet call centre performance indicators and deliver new business initiatives. The Operations Manager is also responsible for the operations of the Call Centre, including the management of work and roster systems to ensure service targets are met.

ACCOUNTABILITIES INCLUDE

- Manage and ensure the development and management of systems to monitor and report the outcome of Key Performance Indicator's (KPIs) for the Housing Call Centre.
- Manage, monitor and ensure the analysis of data to provide accurate feedback to call centre managers and customer services officers, to improve service outcomes for clients of the Housing Call Centre.
- Be responsible for the compilation of the monthly Call Centre performance report.

Applications close Wednesday 16 September 2026 at 11.59pm

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📌 Operations Manager (East Gippsland Shire)
🏢 State Government Of Victoria, Australia
📍 East Gippsland Shire