Job no:
Brand: Ignite
Work type: Full time
Location: Queensland
Categories: Sales and Customer Service

If you’re an experienced travel professional who’s ready to step away from sales targets and focus on what you love — helping customers have an amazing holiday — this could be the perfect next move.

As an After Sales Consultant within our MyCruises Team, you’ll support customers after they’ve booked, helping with everything from payments and booking queries to amendments, travel information and getting them ready to set sail.

You’ll use your travel knowledge and customer service skills to solve problems, build confidence and make the journey to the ship as smooth and enjoyable as possible.

What you'll be doing...

- Support customers throughout their cruise journey after booking
- Manage payments, amendments, documentation and customer enquiries
- Provide helpful cruise and travel information
- Resolve issues and find solutions with a customer-first approach
- Work with our cruise partners and internal teams to deliver a seamless experience
- Maintain accurate customer records and deliver exceptional service

What we're looking for

- 2+ years’ customer service experience
- 2+ years’ Travel Agency experience
- A genuine passion for cruising and travel
- Strong communication and problem-solving skills
- Excellent attention to detail
- Someone who enjoys helping people and finding solutions




- Comfortable working in a quick-paced team environment
- Proficiency in Microsoft Excel and PowerPoint

Why MyCruises?

- Ongoing training and development
- Career opportunities across Ignite Travel Group
- Amazing travel discounts and rewards
- Beachfront office in Broadbeach
- Social events and team celebrations
- Volunteer leave to give back to the community

Ready to leave the sales floor behind and do more of what you love?

Come and join MyCruises and help customers turn their cruise bookings into unforgettable holidays.

We're looking for an Aftersales Consultant to join the MyCruises team in Broadbeach. Use your travel agency experience and passion for cruising to support customers after booking, manage enquiries, and deliver exceptional service. Leave sales targets behind and help create unforgettable holiday experiences.

Your next career adventure could be just a click away.

Catapult your career across a network of brands and businesses in an evolving industry

Say no to full price! Nab discounts on travel and more thanks to our sweet rewards program

Access to industry leading health and well - being programs and financial advisors

Set up shop in a swanky beachfront office in Broadbeach

Enjoy social events to promote networking, celebration of wins, and sometimes just for fun!

Take volunteer leave as part of giving back to the local community

#J-18808-Ljbffr

📌 After Sales Consultant (City of Gold Coast)
🏢 Ignite
📍 City of Gold Coast