Accenture in Australia is seeking a Service Request Analyst to champion Service Request & Catalogue practices. You will ensure ITIL-aligned processes, conduct audits, and lead initiatives to streamline the service catalogue while collaborating with service owners and technical teams.
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The role includes developing dashboards, onboarding current services, and translating technical details for non-technical stakeholders.
📌 ITIL Service Request & Catalogue Lead (City of Ballarat)
🏢 Accenture
📍 City of Ballarat
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