Job Description

n
- Proactively source and coordinate KU Casual Employees to fill vacant shifts across KU services
n
- Support onboarding, induction and ongoing engagement of KU Casual Employees
n
- Build and maintain positive relationships with casual employees and service teams
n
- Provide guidance, training and support on the KUCAS booking system and associated staffing processes
n
- Assist with staffing enquiries and workforce coordination requirements
n
- Monitor and resolve booking and system issues
n
- Maintain accurate records and prepare workforce reports
n
- Contribute to continuous improvement initiatives and workforce projects
n

n

Requirements

n

n
- Excellent written and verbal communication skills
n
- Solid customer service and relationship-building skills
n
- Ability to manage multiple tasks and competing priorities
n
- Strong organisational skills and attention to detail
n
- Confidence using Microsoft Outlook, Teams and Excel
n
- Sound problem-solving skills and ability to use initiative
n
- Positive, team-focused approach and willingness to learn
n
- Flexibility to work both 6:30am–12:30pm and 11:30am–5:30pm shift patterns
n
- Experience working in a busy customer service, call centre,



recruitment or staffing environment highly regarded
n
- Experience in workforce planning, rostering, recruitment or the early childhood sector highly regarded
n

n

Core Competencies

n

Demonstrates strong communication and relationship-building skills while effectively managing workforce coordination and staffing processes. Proficient in using Microsoft Outlook, Teams, and Excel to support onboarding and maintain accurate records.

n

Highest-signal resume keywords

n

n
- Workforce Planning
n
- Rostering
n
- Customer Service
n
- Recruitment
n
- Problem-Solving
n

n

ATS Optimization Keywords

n

Hard Skills

n

n
- Workforce Coordination
n
- Staffing Processes
n
- Booking System Management
n
- Record Maintenance
n
- Report Preparation
n

n

Soft Skills

n

n
- Written Communication
n
- Verbal Communication
n
- Relationship Building
n
- Organisational Skills
n
- Attention to Detail
n

n

Industry Keywords

n

n
- Casual Employees
n
- Customer Service
n
- Call Centre
n
- Recruitment
n
- Early Childhood Sector
n

n

Tools & Technologies

n

n
- Microsoft Outlook
n
- Microsoft Teams
n
- Microsoft Excel
n

📌 Employee Support & Staffing Coordinator (New South Wales)
🏢 Jobtailor
📍 New South Wales