Job Description

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- Permanent Full-Time
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- Melbourne CBD Location
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- Hybrid Working Arrangement
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A leading and growing IT Managed Service Provider is seeking a Senior Network Security Engineer whowill support and maintain customer networks and security platforms, troubleshoot complex issues and ensure services meet agreed service level agreements (SLAs).

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This position requires robust technical knowledge, clear communication and hands-on experience with Juniper, Palo Alto and Fortinet.

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Key Responsibilities:

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- Maintain customer network and security environments to support reliable day-to-day operations.
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- Identify and resolve connectivity issues across routing, switching and wireless networks.
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- Manage Juniper, Palo Alto and Fortinet platforms, ensuring they operate effectively.
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- Take ownership of escalated support issues, from initial investigation through to resolution.
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- Review monitoring alerts and investigate potential problems before they disrupt customer services.
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- Keep accurate records of incidents, service requests and troubleshooting activities in ServiceNow.
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- Assess the urgency and impact of each issue and respond within agreed service level agreements (SLAs).
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- Keep customers updated and explain technical issues and solutions in straightforward language.
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- Track network capacity and support ongoing maintenance throughout the technology lifecycle.
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- Maintain load balancing and application security services to support application access and availability.
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Key Requirements:

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- Five or more years of experience working directly with customers in a technical support or engineering role.
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- Five or more years of practical experience maintaining and troubleshooting network and security systems.
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- Hands-on expertise with Juniper, Palo Alto and Fortinet products.
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- A solid understanding of routing, switching and wireless networks, including Juniper networking technologies.
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- Experience configuring, supporting and troubleshooting Cisco ASA and ISE.
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- Familiarity with load balancing platforms such as F5 or NetScaler.
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- Experience managing support tickets and service requests through ServiceNow.
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- Working knowledge of monitoring tools such as SolarWinds or Nagios.
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- Current certifications from at least two of these vendor groups: Cisco, Juniper and Palo Alto.
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- Strong problem-solving and communication skills, with the ability to understand customer needs and balance competing support priorities.
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Job Ref:1248521

📌 Senior Network Security Engineer (Victoria)
🏢 Interpro
📍 Victoria