HCL Technologies Limited in Sydney is seeking a Subject Matter Expert in Support and Operations to drive timely resolution of escalations and incidents. You will apply your expertise in IaaS, AWS and Terraform to uphold quality standards and SLAs while collaborating with stakeholders.
You will mentor team members, create SOPs, perform root-cause and trend analyses, and present findings to business leaders to improve operational performance and customer satisfaction.
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📌 IaaS Cloud Ops SME — AWS & Terraform Expert (New South Wales)
🏢 HCL Technologies
📍 New South Wales
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