Administration Officer (Grade 1), Paediatric Outpatients

Employment Type- Permanent Part Time

Hours per fortnight -27

Job Category -Administration - Customer Service

- Enhance your career with Victoria’s largest regional Health Service
- Be part of a team who are focused on providing the highest quality patient-centred care
- Enjoy arole that will be varied, challenging and rewarding
- Enjoy work-life balance in our stunning region with this excellent permanent part-time prospect (27 hours per fortnight)

About the role

The Administration Officer (Paediatric Outpatients) is responsible for the delivery of consumer-focused administrative support; ensuring equity of access throughout the patient’s journey at Barwon Health and to assist the multidisciplinary team by providing efficient and effective clerical support so as to achieve desired outcomes.

You will provide day to day operations of the reception area for paediatric outpatients. Welcoming families to the paediatric outpatient service, along with general Barwon healthy enquiries. You will be responsible for data entry and customer service both face to face and over the telephone.

Keyresponsibilities

- Provide prompt, equitable and accurate customer service in a professional courteous and helpful manner. Ensuring customer focused standards are continuously maintained. Ensuring patient confidentiality is maintained at all times consistent with Barwon health policies and values.
- Utilisation on Barwon Health’s IT systems with accurate patients related documentation. Provide accurate data entry and compliance with reporting standards. Ensuring the completion of mandatory competencies and Performance reviews.
- Establish and maintain effective communication within a multidisciplinary team.
- Provide accurate data entry in compliance with reporting standards
- Comply with relevant Barwon Health’s policies and procedures.



Practice in accordance with relevant health care or industry standards. Undertake special projects or reports required by the manager. Exhibits commitments to Barwon Health’s values including commitment to age-appropriate communications and behaviours

What we’re looking for

- Experience in challenging and busy consumer focused environment
- Experience in customer service
- Computer literacy and the ability to learn specialist programs used within paediatric outpatient department
- Experience In a team focused environment
- Ability to work rostered shifts that include day, evening and across different Barwon Health locations

Please note Barwon Health will only contact you via our official email and never use unconventional means, such as text messaging or other services.

Excellent working conditions and a strong sense of job satisfaction

A vibrant staff wellbeing program and access to our 24/7 Employee Assistance Program

Attractive salary packaging benefits

Living expenses capped at $9,010

Meals and entertainment capped at $2,650

Barwon Health is an inclusive and welcoming employer, committed to reflecting the diverse communities we serve. We value and celebrate people of all genders, sexual orientations, cultural backgrounds, faiths, abilities, family structures, and identities, and encourage applications from Aboriginal and/or Torres Strait Islander peoples,people with disability, culturally and linguistically diverse communities, and members of the LGBTIQA+ community.

Child safety

We are strongly committed to the safety and wellbeing of all children and young people.Click here for further information on the Victorian Government’s Child Safe Standards

Working with Children Check (if applicable)

Barwon Health does not accept unsolicited resumes from recruitment agencies. Candidates must apply directly through the official recruitment portal.

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📌 Administration Officer (Grade 1), Paediatric Outpatients (Geelong)
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